Service Consultant
Company: Chubb
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Combined Insurance is seeking a Service Consultant
to join our fast-paced, high energy, growing company. We are proud
of our tradition of success in the insurance industry of over 90
years. Come join our team of hard-working, talented professionals!
JOB SUMMARY: The Service Consultant will act as the primary service
representative for the markets associated with their assigned Sales
Agent Directors, post implementation. Each Service Consultant may
work with multiple Sales Agent Directors. This role will be
responsible for timely and successful resolution of client needs
and improving the overall client experience. The Service Consultant
is expected to build & maintain positive relationships with all
stakeholders, including our sales organization, employer groups &
cross functional internal partners. They will prioritize service
functions for their designated market(s) & execute tasks and
responsibilities. This role will have direct ownership of a
specific zonal block of business, focusing on management of
in-force policies to ensure optimal service delivery and client
satisfaction. This position requires strong relationship
management, communication, critical thinking, project management,
and problem resolution skills to meet the diverse needs of our
sales team and employer groups. RESPONSIBILITIES: Analyze, research
& respond to all inquiries related to an employer group, must
develop a broad working knowledge of company policies & procedures,
policy information/management, premium & billing administration,
and enrollment processing. Handles level 2 tasks that are more
complex in nature. Liaison between external client & sales partners
and cross functional internal partners via the Service email
inquiries for level 2 tasks. Communicate and collaborate across all
internal Customer Experience Delivery teams to project manage
complex or escalated service requests to a timely and effective
resolution. This could include Premium Billing, Premium Processing,
Policyholder Services, Benefit Changes, Underwriting, Enrollment
Services, and Sales. Proactively manage expectations of clients and
agents to address issues as they arise while concisely and
effectively communicating status, issues, and timelines.
Responsible to make updates and adjustments to policyholder and
group records, and related items. Effectively project manage
Salesforce Case workload. Develop and maintain a trust-based &
positive relationship and rapport with internal and external
clients. Collaborate & drive positive change with internal partners
to improve processes & procedures. Assist Account Managers in
identifying methods to grow the account and increase broker or
client satisfaction. Mentor & train new hires. Supports ongoing
team knowledge & development. Perform other duties as assigned.
SKILLS & EXPERIENCE: Excellent verbal and written communication,
interpersonal and customer service skills Ability to structure and
manage work across multiple functions. Ability to influence and
build consultative, trust-based relationships. Ability to identify
issues, remediation tactics and escalation paths. Personal
initiative and accountability. Sound judgment and ability to
problem solve. Sound organizational and time management skills
Ability to prioritize and manage multiple priorities. COMPETENCIES:
Relationship-Builder – Is helpful, respectful, approachable, team
and service-oriented, building strong working relationships and a
positive work environment; maintains an exceptional client service
mindset. Problem Solving – Takes an organized and logical approach
to thinking through problems and complex issues. Simplifies
complexity by breaking down issues into manageable parts. Looks
beyond the obvious to get at root causes. Develops insight into
problems, issues and situations. Continuous Learning – Demonstrates
a desire and capacity to expand expertise, develop new skills and
grow professionally. Seeks and takes ownership of opportunities to
learn, acquire new knowledge and deepen technical expertise. Takes
advantage of formal and informal developmental opportunities. Takes
on challenging work assignments that lead to professional growth.
Initiative – Willingly does more than is required or expected in
the job. Meets objectives on time with minimal supervision. Eager
and willing to go the extra mile in terms of time and effort. Is
self-motivated and seizes opportunities to make a difference.
Adaptability – Ability to re-direct personal efforts in response to
changing circumstances. Is receptive to new ideas and new ways of
doing things. Effectively prioritizes according to competing
demands and shifting objectives. Can navigate through uncertainty
and knows when to change course. Results Orientation – Effectively
executes on plans, drives for results and takes accountability for
outcomes. Perseveres and does not give up easily in challenging
situations. Recognizes and capitalizes on opportunities. Takes full
accountability for achieving (or failing to achieve) desired
results. Values Orientation – Upholds and models Chubb values and
always does the right thing for the company, colleagues and
customers. Is direct, truthful, and trusted by others. Acts as a
team player. Acts ethically and maintains a high level of
professional integrity. Fosters high collaboration within own team
and across the company. Detail Oriented – Has exceptional attention
to detail and focus on accurate and timely delivery. Maintains a
consistent high level of quality of work. Creativity – Possess the
ability to analyze a situation and develop an alternative method
for handling a situation when traditional methods aren’t
successful. EDUCATION: 4-year college degree or equivalency
strongly preferred; equivalent work experience may substitute
Experience with voluntary benefit lifecycle. 3 years of group
benefits insurance industry experience preferred.
Keywords: Chubb, Des Plaines , Service Consultant, Sales , Chicago, Illinois
