Service Center Manager
Company: FCX Performance
Location: Milwaukee
Posted on: April 1, 2026
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Job Description:
Applied Industrial Technologies is seeking a Service Center
Manager to lead our Customer Service team in Milwaukee, WI! In this
position, you will oversee day-to-day operations of one of our
service centers while also providing leadership to our team of
customer service specialists. This will allow you to showcase not
only your administrative and project management skills, but also
your coaching and mentoring capabilities. Job Responsibilities As a
Customer Service Manager, you will manage service center operations
and support our customers and our service team pre-sale, point of
sale, and post-sale. This is a multi-aspect role that encompasses
both service management and leadership and coaching of our CSRs.
This position reports directly to our General Manager. Your
specific duties in this role will include: Managing internal
service center operations to meet/exceed P&L objectives
Championing the development of leadership competencies that drive
individual and team goals Meeting customer and shipment metrics,
including time to fill, expediting orders, and quoting Developing,
implementing, and monitoring programs and activities related to
product promotion and inside sales, office and warehouse functions,
and customer service – as well measuring the results Hiring,
training, and developing service center personnel Assisting account
managers in the identification, acquisition, and retention of
customers Managing inventory, receivables, expenses, and
profit/loss accounting Reviewing and completing monthly reports as
well as overseeing petty cash balancing Ensuring that customer
relations are maintained at a high level Utilizing key metrics to
evaluate and recommend best practices for operations Managing
vendor relationships Creating a positive, dynamic, and fun work
environment Position Requirements 2 years of proven sales or
customer service leadership experience in an industrial atmosphere
or parts counter High school diploma or GED Solid understanding of
financial and accounting concepts Computer proficiency and the
ability to quickly learn our ordering system Industrial
sales/distribution experience preferred Service center experience
preferred ERP/SAP experience preferred Analytical & problem solving
skills Excellent verbal and written communication LI-AV1 Founded in
1923, Applied Industrial Technologies (NYSE: AIT) is a leading
value-added distributor and technical solutions provider of
industrial motion, fluid power, flow control, automation
technologies, and related maintenance supplies. Our leading brands,
specialized services, and comprehensive knowledge serve MRO and OEM
end users in virtually all industrial markets through our
multi-channel capabilities that provide choice, convenience, and
expertise. Applied Industrial Technologies is built on a philosophy
that puts people first. We are an equal opportunity employer, and
we are committed to a workforce in which we enforce fair treatment
and provide growth opportunities for everyone. All qualified
applicants will receive consideration for employment regardless of
age, race, color, national origin, genetics, religion, gender,
marital status, physical or mental disability, or any other
characteristic protected by applicable laws, regulations, and
ordinances.
Keywords: FCX Performance, Des Plaines , Service Center Manager, Sales , Milwaukee, Illinois
