Strategic Account Manager
Company: Smart Care
Location: Chicago
Posted on: April 1, 2026
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Job Description:
The role can be done remotely. The Strategic Account Manager
(SAM) is the primary Smart Care contact for key Food Service
Aggregators and Facility Service Aggregators and is responsible for
making sure customer needs are being met driving retention and
growth. This person will build long-lasting, mutually beneficial
relationships with their contacts, always striving to find the
services which best fit the needs of the customer. This role excels
at proactive communication with internal departments and external
customers and works cross-functionally across Smart Care and its
affiliate companies to ensure customer issues are being addressed
and new opportunities are capitalized upon. This leadership role
combines client relationship management with a focus on driving
long-term business growth, managing multi-functional teams, and
contributing to the development of company-wide strategies. To
succeed in this position, candidates should have exceptional
communication, problem-solving and time management skills. You
should be resourceful, analytical, adaptable, and organized with
the ability to build rapport with customers. Main Responsibilities
Account strategy and execution through leading the development of
long-term strategic account plans, focusing on growth,
profitability and client retention. Build relationships with
national customers based on trust and respect seeking to be a
‘trusted advisor’. Navigate portals and partner with internal teams
for support and needs. Navigate customer organizations to build
advocates and awareness across multiple functional areas and
regional/local leaders. Work cross-functionally internally to
resolve customer complaints / escalations and improve processes and
communications to prevent future issues. Provide real-time guidance
to the operations team ensuring adherence to customer requirements
and service-level agreements. Analyze customer repair and
maintenance data to learn more about customer needs, satisfaction,
and growth opportunity areas. Assist Directors of Strategic
Accounts with creating and conducting quarterly business reviews on
Smart Care service performance. Collaborate with sales and
marketing teams to deliver comprehensive programs. Qualifications
Bachelor’s degree in business or related field. 5-7 years of
successful experience in National Account Management, Business
Development or other national customer facing roles Excellent oral
and written communications skills Experience working with
foodservice and facilities management aggregators a plus Strong
analytical and critical thinking skills with a focus on data-driven
decision-making Comfort using business intelligence (BI) software
to analyze customer trends and needs Effective prioritization and
time management with a demonstrated sense of urgency Sales process
knowledge with solid negotiation and networking skills. Capacity to
influence others’ behavior through persuasive presentations,
effective customer relationship development, facilitation, training
and development. Results-oriented, setting and pursuing aggressive
goals, demonstrating a strong commitment to organizational success,
and leveraging resources to accomplish his/her priorities. Adept at
grasping, understanding, and articulating divisional/company
vision. Comfortable managing under pressure and ability to
successfully multitask and prioritize. Passion to win and support a
diverse team. Experience with Microsoft Excel, Power Point, Sigma,
a definite plus Must have experience with portals such as
ServiceChannel, Corrigo, etc. This position typically involves a
mix of remote work, client site visits, and attendance at industry
conferences or company events. Some travel is required (25%) About
Smart Care Smart Care is a national repair and service provider for
commercial foodservice, refrigeration, and cold storage equipment.
Our offering of comprehensive mechanical services includes hot side
cooking equipment, stand-alone refrigeration, specialty coffee and
beverage, complex rack refrigeration and HVAC. Smart Care is an
Equal Employment Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other protected class status. All qualified individuals are
encouraged to apply. If you need a reasonable accommodation with
respect to Smart Care’s application or hiring process due to a
disability, please contact the Human Resources department at
HR@smartcaresolutions.com .
Keywords: Smart Care, Des Plaines , Strategic Account Manager, Sales , Chicago, Illinois
