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Call Center Agent

Company: Aston Carter
Location: Des Plaines
Posted on: November 17, 2022

Job Description:

Hiring for a company with lots of opportunity for growth and family owned! This role is open due to a promotion, customer service and client services is #1, very focused customer-oriented company, very stable. Casual attire work environment.This position is 100% onsite in the Des Plaines office. After 3 months, employee can the opportunity to work hybrid/from home. Monday - Friday 8am-4:30pmCandidates will start making 16/hr. Once they move into the call center role after 1-2 months they will make 17.30/hr. Description:-Answering about 40 incoming phone calls each day, including customer questions related to fueled cars. Communicate with customers via email, about 100 emails/day.-Wheels has 300K drivers all of which are issued fueled cars-Handles driver/fleet inquires and problems.-Have a clear understanding of client specific needs.-Use call tracking for all calls received.-Analyze driver phone calls and watch for trends. -Log all calls for metric purposes.-Keep average talk time at 2.5 minutes or lower.-Keep service levels at 80% or higher.-Calls various oil companies when necessary.-Example questions in the call center: What if the fuel car expires? What if the company changes drivers how do we update this? What if we need to update credit card information? etc.-Answer a variety of questions from customers such as: Understand fuel program features and benefitsUnderstand and anticipate client needs and expectationsInterpret and follow up on various issues and tasks concerning Fuel OperationsEstablish effective communication channels with drivers and co-workersConsistently maintain daily involvement with customer related service issuesSupport Department Manager and Team Leads with Clients' on-boardingRespond to requests from clients, drivers and internal departmentsPartner with AEs, AMs, Fleets and Drivers to handle inquiries and resolve problemsEnsure consistent performance within customer Service Level Agreements

About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Des Plaines , Call Center Agent, Sales , Des Plaines, Illinois

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