Destination Sales Executive - Westin Hotels & Resorts - (21122860)
Company: Marriott International, Inc.
Location: Des Plaines
Posted on: January 9, 2022
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The Westin Houston Memorial City located at 945 Gessner Road,
Houston, TX, 77024 is hiring a Destination Sales Executive.
Partners with the Sales Office to book group events within the
group booking parameters. Provides property support by coordinating
and executing site inspections/visits for off-property sales
managers. Verifies that the business is turned over properly and in
a timely fashion for quality service delivery. Pulls through
business booked through the Sales Office, as well as achieves group
revenue goals by actively up-selling each business opportunity to
maximize revenue opportunity. Implements the brands service
strategy and applicable brand initiatives in all aspects of the
sales process and drives customer loyalty by delivering service
excellence throughout each customer experience.
Education and Experience
High school diploma or GED; 4 years experience in the sales and
marketing, guest services, front desk, or related professional
2-year degree from an accredited university in Business
Administration, Marketing, Hotel and Restaurant Management, or
related major; 2 years experience in the sales and marketing or
related professional area.
Large group sales experience.
CORE WORK ACTIVITIES
Managing Sales Activities
Pulls through business and achieves revenue goals for all
opportunities booking through the Sales Office
Partners with Area Sales to identify new group/catering business
and achieve personal and property revenue goals.
Partners with the Sales Office to book group events within the
group booking parameters.
Up-sells products and services, with the ability to bring the sale
Engages in proactive selling of all of facilities (e.g., Spa, Golf,
Restaurants) to all of leisure guests as well as group planners
Assists with selling, implementation and follow-through of group
Provides recommendations to Sales Office and Area Sales associates
regarding the potential to reallocate function space as needed.
Handles event planning aspects prior to the business turning over
for business booked in advance (e.g.,> 3 years out).
Coordinates and plans all Familiarization Tours (FAM) t and
in-market customer events.
Provides accurate, complete and effective turnover to Event
Represents sales department at staff meetings and stand up meetings
and reports out on sales activity.
Attends pre- and post-convention meetings to understand group
needs, obtain feedback on quality of product (e.g., rooms, meeting
facilities and equipment, food and beverage), service levels and
Coordinates and executes all site inspections/visits at the
property for out-of-market and non-deployed accounts (includes site
visits for Remote Senior Sales Executives and out-of-market Senior
Coordinates site visits and partners when appropriate for in-market
sales managers (e.g., Account Executives and Senior Account
Partners with account/selling manager to develop creative aspects
of site visit
Gathers all important customer data from account/selling manager in
order to plan appropriately (e.g. customers goals, specific needs,
key account info, etc.).
Develops site standards and pricing guidelines in order to control
Department 47 expenses and allow for accurate projecting
Understands competitors strengths and weaknesses in order to
differentiate Marriott from the competition during the site
Understands the overall market (e.g., competition, economic trends,
seasonability, supply and demand, etc.) and implements appropriate
Provides expert knowledge on local destination (e.g., local
attractions, events, etc.)
Grows business of existing accounts by soliciting them for future
open years while onsite
Tracks bookings and leads generated from site visits.
Executes and supports Marriotts Customer Service Standards and
property s Brand Standards.
Monitors the effective resolution of guest issues that arise as a
result of the sales process by creating mechanisms to channel
issues to property leadership and/or other appropriate
Monitors successful performance by increasing revenues, controlling
expenses and providing a return on investment for the owner and
Verifies that the business is turned over properly and in a timely
fashion for quality service delivery.
Implements the brands service strategy and applicable brand
initiatives in all aspects of the sales process and drives customer
loyalty by delivering service excellence throughout each customer
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Works collaboratively with off-property sales channels (e.g.,.
Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify
that the property needs are being achieved and the sales efforts
are complementary, not duplicative.
Gets involved in community-based organizations in order to position
property for group/catering sales opportunities.
Meets with walk-in clients and qualifies lead for account/sales
Builds and strengthens relationships with existing and new
customers to enable future bookings.
Attends and facilitates pre-planning visits to establish consistent
Greets site clients and escorts overnight guests to their rooms
Acts as Personal Concierge to client while on site to help
coordinate any special requests.
Assists with all transportation requests for sites and meets client
Entertains customers by showing them the property and key locations
surrounding the property
Provides after-hours entertaining for customers
Works with Marriott Guestware Program Manager to check for reward
member status and any special needs of client
Coordinates and delivers amenities and welcome note t to guest
Partners with Event Management and/or Operations in providing a
customer experience that exceeds the customers expectations.
Participates in and practices daily service basics of the brand
(e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily
Basics, Renaissance Hotels and Resorts (RHR) Savvy Service
Executes exemplary customer service to drive customer satisfaction
and loyalty by assisting the customer and establishing their
satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending
the appropriate features and services that best meet their needs
and exceed their expectations, while building a relationship and
loyalty to Marriott.
Gains understanding of the property s primary target customer and
service expectations; serves the customer by understanding their
business, business issues and concerns, to offer better business
solution both prior to, and during the program/event.
Apply now at
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Keywords: Marriott International, Inc., Des Plaines , Destination Sales Executive - Westin Hotels & Resorts - (21122860), Sales , Des Plaines, Illinois
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