Dispatcher

Company: Associated Couriers LLC
Location: Des Plaines
Posted on: January 22, 2023

Job Description:

Description:
Associated Couriers is one of the nation's fastest growing courier companies that focuses a variety of delivery services ranging from delivering medical specimens, hazardous materials, e-commerce, retail logistics, pharmaceuticals, and final mile consumer products.

We are looking to add a new addition as a Full-Time Dispatch Coordinator to join our Chicago, IL team! The position will manage the timely dispatch, pick up, and delivery of every order ACI handles in all markets, while also focusing on our client's needs and ACI's industry leading standards for Customer Satisfaction.

This position does require the ability to work out of our office in Chicago, IL and is not a remote position.

Schedule:
Thursday & Friday 4am - 12pm
Saturday & Sunday 12am - 12pm

Primary Responsibilities:
Be a reliable and dependable employee who shows up to work on time and regularly, understanding the high level of responsibility and accountability demanded from our clients and from us as a company
Field inbound customer requests, via phone, or email
Operate dispatch software to ensure all routes & orders are properly assigned and contain the correct information for the delivery and billing processes
Manage drivers to meet on-time requirements and efficiency levels - meet company minimum on-time performance levels of 98.5%
Notify clients well in advance of potential late deliveries
Data validation and manipulation in Excel
Utilize dispatch software daily to transform shipment data into routes & orders
Reach out to drivers and supervisors as needed to get delivery information
Rotate on a holiday schedule to cover office hours and on-call
Ensure contact phone numbers are input and maintained as well as proper accurate tags for all drivers & supervisors
Be able to answer any small questions or concerns that drivers or supervisors have with their applications or systems involved in their tasks. Failing that, be able to get accurate information from them to pass along to supervisor and/or IT as needed
Perform all normal and necessary warehouse functions such as shipping, receiving, cycle counting, WMS data entry, stocking shelves, maintaining overall warehouse hygiene, and organization
Identify issues that need to be escalated to supervisors and the dispatch teams
Quote Courier, Box Truck, and Freight delivery services
Clean workspace, office, and warehouse as required
Perform all work accurately and timely
Participate in a culture of continuous process improvement
Make deliveries as needed
Adhere to all ACI policies, such as breaks, PTO, dress code, etc
Other duties as assigned by Management
What we offer:
Weekly pay
Medical, dental, vision insurance are available to employee on day one
401k with match
Short & Long Term Disability
Employee Assistance Program
Company paid and optional Insurance
Flexible schedule provided performance metrics are met
A culture where you have a say in how best to run all aspects of the operation
Advancement opportunities in a fast-growing organization
Associated Couriers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requirements:

Required Experience / Qualifications:
At least 21 years of age
Must have a valid driver's license and no more than 2 moving violations or accidents in the past 3 years
Has a high school diploma or higher
Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to work out of our office in Chicago, IL
Strong PC skills required (above average) - Excel and Outlook a must.
Ability to pass background and pre-employment drug screening
Ability to work independently with ACI's standards for Customer Satisfaction as a guide.
Organized, attentive to detail, self-starting, patient, curious, solid follow-through, communicative and multi-tasking.
Highly motivated with a desire to be upwardly mobile.
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PI201553671

Keywords: Associated Couriers LLC, Des Plaines , Dispatcher, Professions , Des Plaines, Illinois