Product Consultant

Company: Baxter
Location: Des Plaines
Posted on: January 21, 2023

Job Description:

This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxters products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission. Are you the type of person that stays engaged with a difficult problem and wont give up until finding a solution? Are you a strategic thinker who enjoys breaking down complex issues to propose solutions? Are you able to work in a high-paced environment and deescalate issues using your technical and interpersonal expertise? Do you like to travel? If so, we are looking for you! As a countrywide field-based technical product consultant you will be a key member of Baxters service supporting the service of medical devices within hospital and clinical settings. Technical product consultants are product experts who interface with customers and internal teams to resolve escalated field service repairs, customer issues, and conduct product training. You will resolve difficult customer situations with root cause identification usually requiring significant technical or procedural troubleshooting. You will use interpersonal skills to deescalate issues and work effectively with cross-functional teams consisting of internal/external,clinical,and technical resources in high stress situations. The Essential Roles and Responsibilities of the role are:

• Primary contact and subject matter expert to handle escalated service repair issues, provide expert technical support, and conduct ongoing training with both internal and external stakeholders.
• Effectively and proactively liaises between the customer, service depot, R&D and field service, and other stakeholders to assist in day-to day needs.
• Communicate accurately and confidently during customer resolutions, while maintaining customer confidence in the product, the field representative, or the company.
• Leverage industry leading concepts to deliver robust, data driven solutions, e.g. Lean, Six Sigma
• Apply expert knowledge to troubleshoot and repair escalated product and systems issues from field service representatives, in assigned device(s) and computer-based systems.
• Participate in installation planning phase to support new and existing product launches.
• Effectively manage and schedule travel to stakeholder and clinical facilities to provide technical support, technical training, and attend meetings or trainings.
• Conduct technical training classes for internal/external attendees.
• Assists with the implementation and continuous improvement in training programs, curricula, offerings, forms and/or any other training related material.
• Lead and execute individual and team projects that maximize customer value and improve the company's financial results.
• Adhere to all environmental, health and safety SOPs, equipment, policies, and procedures, including any department specific requirements.
• Perform other duties as assigned. Required Qualifications
  • Proven track record successfully resolving difficult customer situations.
  • Strong interpersonal skills with proven ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
  • Excellent written and verbal communication skills.
  • Proven job track record for building solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.
  • Lead by example following and supporting company guidelines.
  • Provide direction and mentoring to team members.
  • Ability to work in clinical settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.
  • Familiar with data analysis concepts and tools such as Microsoft office applications (Outlook, Excel, etc.)
  • Preferred IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards
  • Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.
  • Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance.
  • Must be able to sit and drive extended distances as per region requirements or fly for a number of hours.
  • Must be able to travel 50-75% including overnight stays as required.
  • Must have valid drivers license. Experiences and Education
    • Bachelors degree is preferred plus 2 years of related experience
    • Associate degree plus 5 years of related experience
    • In lieu of a degree, minimum of 8 or more years field service or biomedical technician, electronics, technical, etc., with electro-mechanical troubleshooting experience We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $60,000 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
      
      EEO is the Law
      EEO is the law - Poster Supplement
      Pay Transparency Policy Reasonable Accommodations
      
      Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice
      
      Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 081236

Keywords: Baxter, Des Plaines , Product Consultant, Professions , Des Plaines, Illinois