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Senior Director of Customs Trade Services

Company: CEVA Logistics AG
Location: Des Plaines
Posted on: September 22, 2022

Job Description:

Senior Director of Customs Trade Services Location Des Plaines, United States of America CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people-the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us? YOUR ROLE CEVA -Logistics is currently hiring a -Regional -Brokerage Director -located in -Des Plaines, IL. Reporting to the VP, this position is accountable for the financial performance and overall delivery of service to customers through offices located on the Western and Southern Coasts of the United States. WHAT ARE YOU GOING TO DO? Act -as the Customs Broker to oversee the regional Customs Brokerage operations to ensure compliance, manage KPI's & oversight of P&L. Monitor and manage the level of service being provided to ensure that the Company is meeting the clients' expectations and needs, retaining and growing the client base, and managing the cost structure and financial performance. Manage teams in multiple locations throughout the Western and Southern Coasts. Own the P&L for the region - revenue, cost and profit Key Accountabilities:

  • Maintain high levels of client service and increase client loyalty
  • Retain current revenue, and grow revenue from existing clients; work with sales to gain and retain new clients
  • Manage costs closely and increase profits
  • Improve productivity through operational process improvements, workflow management, service excellence and automation
  • Bring an entrepreneurial approach to the company, and lead by example
  • Coach, mentor and improve the performance of direct reports
  • Collaborate with peers in other markets
  • Ensure your availability to the Team 24/7 should urgent client issues arise WHAT ARE WE LOOKING FOR?
    • Education and Experience: -
      • Bachelor's degree in Engineering, Logistics, Business or related field
      • 5-7 years of related experience in custom brokerage operations
      • Minimum 3 years Management experience in Multi-site Operations Environment
      • Required License or Certification:
        • Customs Brokerage License
        • Additional Skills and Experience that Contribute to Success:
        • P&L experience
        • Manager who can jump in and help the team complete tasks to meet deadlines
        • Experience leading a function with a complex process orientation for a service offering that requires a high-touch customer service experience outside of the industry will also be considered
        • Management skills desired: Training & development, quality management, Process Improvement, Problem Solving, and Data Analytics
        • Must be PC literate with an advanced proficiency in Microsoft Office, internet, web-based and job specific software applications such as Tableau and Access
        • Exceptional analytical and quantitative problem-solving skills with proven ability to turn findings into executable plans
        • Ability to communicate complex ideas effectively - both verbally and in writing WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.Information provided is true and accurate. False statements or information will result in the application voided.

Keywords: CEVA Logistics AG, Des Plaines , Senior Director of Customs Trade Services, Professions , Des Plaines, Illinois

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