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Customer Service Associate - Returns

Company: HD Supply
Location: Des Plaines
Posted on: April 8, 2021

Job Description:



Company Overview Virtual hiring event happening on Wednesday & Thursday, April 7-8 from 10 a.m.-6 p.m.! $500 Sign-on bonus and same-day offers! Looking to fill PERMANENT part-time and full time positions with various shifts. To RSVP, contact Ralph atRalph.Debulgado@hdsupply.comor call 708-836-9010 ext. 63126. $500 Sign-on Bonus! Job Summary Responsible for specialized warehouse tasks in receiving, inventory, customer service, and/or order processing. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, HD Supply will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Major Tasks, Responsibilities and Key Accountabilities

  • Receives, counts and records shipment data into the system. Matches packing list information to actual packed merchandise. Prepares packages/merchandise for storage.
  • Record receiving data using computer.
  • Pack, unpack, and mark stock items, using identification tag, stamp, or electronic marking tool or other labeling equipment
  • Identify incorrect/short shipped items and immediately notify supervisor.
  • Deliver products, supplies, and equipment to designated area. May operate forklift or other machinery in order to complete tasks.
  • Verify computations against physical count of stock. Examine and inspect stock items for wear and defects.
  • Maintains condition of work area (i.e. free of trash, product in correct location, etc.). Follows company safety policies and procedures and encourages other associates to do the same.
  • May perform order layout and make changes to carriers or picking method. Performs other duties as assigned. Nature and Scope
    • Refers complex, unusual problems to supervisor.
    • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
    • None. Work Environment
      • Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
      • Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
      • Typically requires overnight travel less than 10% of the time. Education and Experience
        • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Job Description & Qualifications Job Summary Responsible for specialized warehouse tasks in receiving, inventory, customer service, and/or order processing. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, HD Supply will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Major Tasks, Responsibilities and Key Accountabilities
          • Receives, counts and records shipment data into the system. Matches packing list information to actual packed merchandise. Prepares packages/merchandise for storage.
          • Record receiving data using computer.
          • Pack, unpack, and mark stock items, using identification tag, stamp, or electronic marking tool or other labeling equipment
          • Identify incorrect/short shipped items and immediately notify supervisor.
          • Deliver products, supplies, and equipment to designated area. May operate forklift or other machinery in order to complete tasks.
          • Verify computations against physical count of stock. Examine and inspect stock items for wear and defects.
          • Maintains condition of work area (i.e. free of trash, product in correct location, etc.). Follows company safety policies and procedures and encourages other associates to do the same.
          • May perform order layout and make changes to carriers or picking method. Performs other duties as assigned. Nature and Scope
            • Refers complex, unusual problems to supervisor.
            • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
            • None. Work Environment
              • Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.
              • Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
              • Typically requires overnight travel less than 10% of the time. Education and Experience
                • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Preferred Qualifications & Job Specific Details Preferred Qualifications
                  • Industry product knowledge. PRID PRID174 Job Locations US-IL-Northlake - US-IL-Elmhurst - US-IL-Berkeley - US-IL-Des Plaines - US-IL-Chicago Job ID 2021-42169 Business Unit Facilities Maintenance Functional Area Warehouse Remote Position? No Position Type Full-Time Posting Location : Postal Code 60164 HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

Keywords: HD Supply, Des Plaines , Customer Service Associate - Returns, Professions , Des Plaines, Illinois

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