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Supply Chain Integration Technical Analyst - MB

Company: Martin Brower
Location: Des Plaines
Posted on: September 11, 2020

Job Description:

Job DescriptionPosition Summary: The Global Supply Chain Integration Services (SCIS) Business Unit is looking for a Supply Chain Integration ('SCI') Technical Analyst based in Chicago. The SCIS Technical Analyst will be joining a team providing consulting and support services to European, North American and Asia-Pacific markets. The Centre of Excellence is managing and enhancing the KOMPASS Supply Chain Planning and Optimization platforms powered by Blue Yonder and Salesforce applications. As an active member of the Services Delivery Group for the North America region, the SCIS Technical Analyst is responsible for maintaining and supporting the KOMPASS and Master Planner Workbench solutions technically and developing new features. Responsible for monitoring the overall performance of both solutions in relation to the adherence of services to Service Level Objectives (SLOs) agreed with the markets. Will act as a Liaison between local business, IT Leaders, Martin Brower COEs and Reyes Holdings IT Shared Services. Position Responsibilities may include, but not limited to: * Ensure technical support of the Service Delivery Group solutions in accordance with operational support procedures and actively participate in the on-call incident management service. * Liaise with the infrastructure teams managing the day-to-day performance provided by the JDA Cloud Services, Reyes Holding IT and Martin Brower Global IT services. * Assess & resolve level 1 technical helpdesk/support cases (program and software defects, application & batch processes performance issues. Attends to users and/or SCI Business Analyst(s) where and when appropriate. * Responsible for monitoring interfaces from/to the Martin Brower ERP system(s) and the Customer's back office and master data management systems, manage batch windows and data preparation layer procedures. * Develops data integration, migration and deployment strategies. * Develop programs and interfaces to enrich Service Delivery Group solutions with new features. * Develop technical documentation of the Service Delivery Group solutions. * Support solution architect(s) in design & documenting the Service Delivery Group solution. * Develop tools and techniques in coordination with other SCIS members and under the SCIS Service Delivery Manager's supervision to enhance and streamline development and change control processes. * Continuously improve the performance of the solution by streamlining and optimizing each technical component of the platform. * Participates actively in the development of the new restaurant portal (MBSync Restaurant) & documenting solution. * Other projects or duties as assigned. Required Skills and Experience: * Bachelor's Degree * Minimum of 5 years of experience of IT development projects in Web portal application development, design and architecture * English (fluent oral/written) * Interest in Supply Chain Management functions * Ability to work in a dynamic fast-paced environment, with the understanding of Global 24/7 operating organization. * Proficiency in PL-SQL * Experience of ORACLE * Experience of UNIX scripting * Knowledge of Salesforce PaaS platforms (such as Force.com) * Knowledge of Business Intelligence toolset (e.g. Power BI) * Knowledge in Batch scheduler (e.g. Control M) * Knowledge of System Design Life Cycle management * Strong attention to detail with the ability to identify and resolve problems in a systematic way. * Organized and methodical with a tenacious approach * Ability to organize and prioritize workloads in a high-pressured environment. * Results focused and committed to customer satisfaction and continuous improvement. * Personable, team player with a collaborative approach, and ability to build and maintain productive relationships. * Ability to interact with multi-cultural environments and teams (e.g. India, France) * Ability to manage customer requirements and communicate efficiently * Ability to travel internationally and occasionally * This position must pass a post-offer background and drug test. Preferred Skills and Experience: * Master's Degree in IT Engineering * Experience in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML * Experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch. * Deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment Physical Demands and Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their HumanSDL2017

Keywords: Martin Brower, Des Plaines , Supply Chain Integration Technical Analyst - MB, Professions , Des Plaines, Illinois

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