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Business Analyst - Salesforce - RBD

Company: Reyes Beer Division
Location: Des Plaines
Posted on: September 10, 2020

Job Description:

Job Description: Position Summary: The Business Analyst - Salesforce is responsible for business analysis, application design, configuration and administrative support for Salesforce solutions. This individual will provide day to day support of user needs while working with business partners to outlining the growth and progression of the application. Position Responsibilities may include, but not limited to: * Participates in requirements gathering, design workshops to understand applications' functionality and support requirements. * Works with business and technology leaders to further define the support and project functions needed within the organization. * Application administrative support; manage Salesforce security including roles, profiles, sharing rules, workflows and groups. * Manage operational requests and reporting including analysis, issue troubleshooting, prioritization and resolution. Build custom reports, dashboards, and workflows. * Work with internal change management team to develop training materials and provide training and support to Salesforce end users. * Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users * Work within a large agile team and business product owner(s). Gather, refine and document user stories and acceptance riteria. * Create/update data dictionary, data modeling and flow diagrams as needed. Document business process/data flows. * Participate in solution design and testing activities as needed. * Support the evaluation of AppExchange & partner solutions. * Continuous improvement and innovation on the Salesforce Consumer Goods platform. * Hands-on Salesforce configuration in Lightning environment. * Other projects or duties as assigned. Required Skills and Experience: * Bachelor's Degree or a combination of technical certification and 1-2 years' experience in an analytical role. * 3+ years as a Salesforce Business Analyst. * Salesforce Certifications: Certified Administrator (ADM201). * Highly developed interpersonal and communication skills to deal with a variety of stakeholders and end users. * Experience writing user stories, managing and prioritizing product backlog. * Experience in system development lifecycle activities supporting Salesforce migrations from test to production environment. * Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. * Strong understanding of Salesforce best practices and functionality. * Strong data management abilities. * Proven ability to successfully drive projects to completion. * A demonstrated ability to understand and articulate complex requirements. * Minimal Travel required. * This position must pass a post-offer background and drug test. Preferred Skills and Experience: * Experience in the Consumer Goods or Distribution industry * Salesforce Advanced Administrator (ADM211) certification. * Sales Cloud, Service Cloud and Developer certifications. Physical Demands and Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made. As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.

Keywords: Reyes Beer Division, Des Plaines , Business Analyst - Salesforce - RBD, Professions , Des Plaines, Illinois

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