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Technician Trainer

Company: Epitec
Location: Des Plaines
Posted on: March 16, 2020

Job Description:

Epitec POSITION: Technician Trainer JOB TYPE: W2, Contract, C2C not available, Sponsorship not available with this role LOCATION: Plano, TX JOB SUMMARY FOR TECHNICIAN TRAINER:

  • Epitec is seeking a Technical Trainer for a contract role located in Chicago, IL.
    • The Technical trainer will be responsible for the skill improvement of all field technicians. This includes soft, empathy, technical, communication, understanding, listening, and diagnosing skills. The trainer will identify training needs on an individual and group levels. Utilizing lecture, hands on, and role play the trainer will create a five star level experience that will set the standard for technical support. This trainer will be responsible from start to finish on agent's skill levels. This includes creating and monitoring the success rate of all levels of agents. RESPONSIBILITIES FOR TECHNICIAN TRAINER:
      • Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses.
        • Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low-performers.
          • Provide the optimum customer services through trainings about service mindset, counseling skills and repair techniques.
            • Identify training needs and opportunities to improve tech agent's theory, hands on, and troubleshooting skills. This includes but not limited too; wire breaking down reading, soft skills, support apps, technical tips, and improvements to the customer five star experience.
              • Deliver world class soft skills training and role playing. Client requires techs to obtain a CMI score above 90% and trainers must identify techs personal needs for improvement REQUIRED EXPERIENCE FOR TECHNICIAN TRAINER:
                • Five (5) Years of appliance repair experience or Training experience on appliances
                  • Proficient in content creation and delivery, with a working understanding of learning flow. (PPT, Word, SCROM)
                    • Twenty Five percent - (25%) travel required for this role.
                      • Works on problems of diverse scope where analyzing data requires evaluating identifiable factors and is capable of demonstrating good judgment in selecting methods and techniques for obtaining solutions
                        • for all assignments
                          • Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience
                            • Prepare to build various courses and curriculums to nurture service forces to strengthen customer service capability.
                              • Prepare to execute training by opening a training course, notifying training courses, selecting lecturers, preparing materials, managing classrooms and manage training performances.
                                • Prepare to manage training operation system and develop a strategy to improve training processes.
                                  • Prepare to manage low performers, re-training, and assessment, and strengthen capability by operating service training certificate system.
                                    • Prepare to plan and develop various and differentiated training contents. Why should you choose Epitec? We started Epitec with a single focus, "Placing People First." Knowing every good endeavor begins with listening and understanding, we've set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit. How is Epitec different? Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work. What is the result? Epitec represents the world's top companies and works to fill their open jobs with the world's best talent. That's led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain's Detroit Business "Cool Places to Work," and 101 Best & Brightest - local, national and elite winner. And that's just the beginning, as we work to innovate the way the world thinks about employment.

Keywords: Epitec, Des Plaines , Technician Trainer, Professions , Des Plaines, Illinois

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