USER EXPERIENCE DESIGNER II
Company: Penn Foster
Location: Des Plaines
Posted on: October 19, 2024
Job Description:
Job Description:
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Job Summary - UX Architect II Reporting to the Manager of UX and
Instructional Design, the User Experience Architect is an attentive
listener and is highly collaborative. He or she is accountable for
communicating design thinking insights both verbally and visually
in the form of user flows, task analyses, low to medium fidelity
wireframes, the Help UI (WalkMe), etc. They are familiar with
framing problems/solutions while considering the context, knowledge
level, and point of view of the user. This position maintains a
healthy balance between UX and the Help UI where a successful
candidate brings a humble, teachable attitude and a team-oriented
approach. Responsibilities include but are not limited to:
- Live and remote user test planning, facilitation, and
moderation;
- Create user flows, task analyses, wireframes, journey maps, and
other UX artifacts;
- Work closely with account, product, instructional design,
visual design, front-end and dev teams;
- Contribute to the maintenance of UX standards, documentation;
evangelize best UX practices;
- Develop and strengthen content for assisting the user via the
Help UI (in-context assistance);
- Collaborate with UX and product owners to establish a seamless,
user-centered experience in the Help UI;
- Oversee reporting and analysis of Help UI metrics; proactively
anticipate opportunities presented by the data;
- Maintain expert, detailed knowledge of the Help UI, with the
ability to train other team members;
- Troubleshoot technical issues and address user segmentation;
Qualifications:
- Bachelors' degree in visual design, computer science, HCI/Human
factors, or similar;
- 3+ years of web design and/or usability experience, with an
understanding of user interface design, planning and conducting
usability tests, disseminating and presenting research
findings;
- Knowledge of front-end development (HTML, CSS, etc.) processes
and methodology, specifically as applied to web-based
applications;
- Some experience with complex web interfaces, forms, and data
visualizations;
- Solid communication and organization skills;
- Proficiency with tools such as Adobe Creative Suite, Axure RP,
Sketch, WalkMe (or other digital adoption platform tool), etc.;
and/or creating prototypes with HTML;
- Familiarity with agile/scrum development process; EEO
Statement: Wheels Donlen is a Drug-Free Workplace. All employment
is contingent on successful completion of drug and background
screening. Wheels Donlen is an equal opportunity affirmative action
employer and administers all personnel practices without regard to
race, color, religion, sex, age, national origin, sexual
orientation, gender identity or expression, marital status or
domestic partnership status, disability, protected veteran status
or military status, genetic information, or any other category
protected under applicable law. Wheels is committed to taking
affirmative steps to promote the employment and advancement of
minorities, women, persons with disabilities and protected
veterans.
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Keywords: Penn Foster, Des Plaines , USER EXPERIENCE DESIGNER II, Other , Des Plaines, Illinois
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