Customer Delight Representative

Company: Feldco Windows, Siding & Doors
Location: Des Plaines
Posted on: March 16, 2023

Job Description:

Customer Delight Representative - Daytime:

The Feldco Call Center Hours are as follows:

Mon thru Fri: 7am to 8pm

Saturdays: 8am to 5pm

Sundays: 9am to 3pm

**This position is a full time 40 hour per week role requiring weekend Shifts**

We are looking for Appointment Setters to join our successful, highly motivated team at Feldco, the #1 Window and Door Company in America (recognized by Window and Door Magazine). We have over 46 years of experience in delighting customers by making home improvement projects simple. Apply today and find out why we were named one of Chicago Tribune's Top Workplaces in Chicago for the NINTH time in 2022!

What Can Feldco Offer You?

Leadership - We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market

Growth - We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets

Advancement - We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development

Security - We operate profitability and are enhancing the benefits and care of our employees

Professionalism - We are investing heavily in quality improvements and establishing industry-best operations

Teamwork - We are focused on assisting each other and working together to take care of our customers

Job Description:

The Feldco Call Center is a high-volume, fast paced environment. If you have excellent communication skills, can be accurate and detail-oriented and like working in a dynamic, team environment, then we need you to help with our continued growth! The customer delight representative role at Feldco is a hands-on role that requires direct customer contact and phone work as well as database administration work. The role also involves direct, clear and concise communications with other Feldco departments to resolve any outstanding customer issues.

Responsibilities include:

+ Qualify customer requests for sales appointments via inbound and outbound call

+ Schedule and enter qualified sales appointments for estimates

+ Superior coordination with other departments including Sales, Production, Finance, etc.

+ Manage all inbound customer calls to assist customers with timely and accurate answers

+ Respond to customer inquiries by telephone, email or direct mail

+ Answering web lead inquiries (e-mail and outbound phone exchanges with customers)

+ Communication with Feldco Product Specialists, Fulfillment employees and other Feldco staff is also critical.

Qualifications:

+ High school diploma or equivalent required

+ Organizational skills and outstanding oral and written communication abilities are required

+ Proficient PC skills (Word, Excel)

+ 35+ WPM

+ Ability to work in a fast paced and demanding environment

+ Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills

Preferred Qualifications:

+ Bi-lingual preferred, but not necessary

Keywords: Feldco Windows, Siding & Doors, Des Plaines , Customer Delight Representative, Other , Des Plaines, Illinois