Tier 2 Desktop Support

Company: Colliers
Location: Des Plaines
Posted on: March 16, 2023

Job Description:

Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.Why Colliers?Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.Who you areYou're a technology specialist with solid experience providing IT support to identify, communicate, and resolve end user issues. Aside from your technical prowess, you bring a positive, customer-centric approach to your work, whether it s providing desk side/phone support to staff in remote office locations, assisting with local area network operations or escalating IT tickets to specialized teams to resolve. You are always looking for ways to learn and expand your knowledge and expertise by participating in technology implementations, assisting with corporate software and hardware deployments, and working alongside the End User Computing and Infrastructure teams.What you bring:3-5 years of IT support experienceExperience supporting Windows operating systemsExperience supporting MacOS systemsAdvanced software and hardware technical skillsTroubleshooting and managing Office 365 accounts and supporting Office ApplicationsExceptional communication skillsBonus skills and experience:Flexibility in work schedule must be able to work overtime when neededA+ Certification ITIL Foundations CertificationKnowledge of Change Management ProcessesWhat success looks like:You are patient and flexible with clients and colleagues while you troubleshoot technical issuesYou possess the ability to deliver excellent customer service at all levels of the organization and with external partnersYou take the initiative and demonstrate good judgment when escalating IT tickets or situations for resolutionYou find ways to share your knowledge and educate your clients to prevent common issues#LI-BW1Make your next move an expert one and join us as we lead the industry into the future.Direct applicants only please, no agencies.Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

Keywords: Colliers, Des Plaines , Tier 2 Desktop Support, Other , Des Plaines, Illinois