Testing Center Monitor
Company: Oakton Community College
Location: Des Plaines
Posted on: January 27, 2023
Des Plaines, IL
Dec 1, 2022
Open Until Filled
Full Time Staff
About Oakton College :
For 50 years, Oakton Community College has been the setting where
thousands begin or continue their college or career studies.
Educating people of all ages, from all walks of life and from more
than 40 nations, Oakton focuses on improving the quality of life
for everyone who enters its doors.
Paid winter break
FRIDAYS OFF during the summer
Basic Function and Responsibility:
With support from the Testing Center Coordinator and Assistant
Coordinator, the Monitor is responsible for providing professional,
quality, effective and efficient customer service to all who
utilize testing services at the College: community members,
potential students, students, faculty, and staff. To provide this
service, the Monitor executes a variety of clerical duties to
ensure the Testing Center runs smoothly and testing materials are
confidentially and securely maintained. Responsibilities also
include administering and proctoring a variety of exams (on- and
off-campus) while vigilantly maintaining a secure testing
environment. The Monitor works collaboratively with academic and
student affairs departments to support Oakton's mission to provide
a high-quality education to the community.
Characteristic Duties and Responsibilities:
- Administer and proctor a variety of tests. Exams may include
those given for placement, a particular Oakton class (online or
face-to-face), tests for students attending another university, or
- Provide a responsive, friendly and effective point of contact
for the community, potential students, students, faculty, and
- Follow standard operating procedures as outlined by the Testing
- Maintain accurate logs of appointments and Testing Center
activity. This includes the daily log of tester training
opportunities to improve the Testing Center performance in the
areas of efficiency, data accuracy, and customer satisfaction.
- Communicate and activity (sign-in and check-out) as well as,
the logs for individual classes and faculty (tests dropped off,
dates taken, and picked up.)
- Participate in continuous collaborate effectively amongst
Testing Center staff members, and across both campuses to provide
optimal service. Work with Testing Center staff members, and
College partners to effectively seek out solutions to issues and
concerns that may arise.
- Engage in providing coverage for all modes of communication:
telephone, e-mail or other methods as necessary.
- Understand and utilize available resources to assist in the
proctoring and monitoring of tests. Including but not limited to,
electronic learning platforms, and surveillance equipment.
- Perform other job related duties as assigned.
Qualifications and Working Conditions:
- Associate's degree or college experience where an equivalent
combination of education and experience can be obtained is
- Previous experience in customer service and/or educational
setting is required. Must be able to provide quality customer
- Excellent communication skills, both written and oral.
- Proficiency in Microsoft Office products and the Windows
- Ability to preserve confidential information.
- Ability to interact professionally and tactfully with people of
different levels of education, cultural backgrounds, and life
experiences, and to exhibit an adequate level of respect to fellow
employees and the College community at large.
- Ability to work flexible hours at both the Skokie and Des
Plaines campuses including some evening hours consistent with
Light lifting up to 10 lbs. and light carrying up to 10 lbs.
Ability to reach above shoulder. Periods of time spent sitting,
standing, walking, kneeling, bending and stooping. Mobility to move
from building to building on-Campus and to visit off-Campus
entities. Work is performed in a general office environment and is
sedentary in nature. Little or no exposure to adverse working
General supervision is received from the Coordinator, Testing
Center, and in consultation with the Assistant Coordinator, as
SALARY: $40,812 Salary is non negotiable
HOURS: Monday-Friday 8:00 am - 4:45 pm
Based on the needs of the college and with Administrator approval,
some positions at the college may have remote or hybrid schedule
options available. Please note, that during the 65 working day
probationary period, employees are required to report to
For further details, visit our website at www.oakton.edu and select
the Employment link to view Employment Opportunities.
Please be sure to have a current resume, cover letter, and list of,
at least, three (3) professional references with contact
information prepared to submit with your application.
Oakton Community College is an equal opportunity, affirmative
action institution, committed to employing competent, qualified
individuals. Oakton Community College does not discriminate on the
basis of race, color, creed, religion, national origin, disability,
age, marital status, military status, socioeconomic status, sex or
gender, gender identity, or sexual orientation in admission to and
participation in its educational programs, college activities and
services, or in its employment practices.
Posted positions may be removed from the Oakton website without
notice when it is determined that no additional applicants are
Keywords: Oakton Community College, Des Plaines , Testing Center Monitor, Other , Des Plaines, Illinois
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