Customer Service Coordinator
Company: Feldco Windows, Siding and Doors
Location: Des Plaines
Posted on: November 26, 2022
*Location: * Des Plaines, IL
We are looking for an Operations Specialist to join our successful,
highly-motivated team at Feldco, the #1 Window and Door Company in
the America (recognized by Window and Door Magazine). We have 40
years of experience in delighting customers by making home
improvement projects simple.
*Feldco is honored to have been named a top workplace in 2022 by
the Chicago Tribune making us a 9 time award winner! Check out the
article by searching "Feldco Top Workplace 2022" on Google!*
- 8:00am to 5:00pm; One hour provided for lunch
- Monday Through Friday
- Saturdays are required once per month
- Employees working Saturday receive an alternate day off during
week of Saturday shift
*Position Responsibilities: *
- Calling clients to schedule service, measurement and installation
- Resolve product or service concerns by clarifying customer's
- Open and maintain customer accounts and update I.T. system.
- Contribute to team results by working closely with field staff
and other departments.
- Receive, assemble, file, and organize job packets.
- Complete necessary paperwork and data entry to process
- Process on-order and completion payments for services and
- Notify Installation Companies of daily work and customer
- Answer phones to assist customers when they call.
*Position Requirements: *
- One year of customer service experience.
- Problem solving capabilities.
- Excellent communication skills.
- Ability to multitask.
- Must be a team player.
- Must pass background check and drug screen.
*Preferred Skill Set*
- Entrepreneurial Spirit.
- Home improvement / construction industry experience, although not
*What can Feldco Offer You?*
*Leadership -* We are the largest replacement roofing, window, door
and siding company in the Midwest, and we take great pride in our
leadership and transformation of the market
*Growth* - We have more than quadrupled our business over the past
few years and are presently continuing to expand into new
*Advancement *- We have recently promoted many internal staff
members to management positions, and offer external training and
tuition reimbursement for personal development
*Security *- We operate profitability and are enhancing the
benefits and care of our employees
*Professionalism* - We are investing heavily in quality
improvements and establishing industry-best operations
*Teamwork* - We are focused on assisting each other and working
together to take care of our customers
Job Type: Full-time
Pay: From $17.00 per hour
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday
Supplemental pay types:
* Bonus pay
Work Location: One location%58047475%
Keywords: Feldco Windows, Siding and Doors, Des Plaines , Customer Service Coordinator, Other , Des Plaines, Illinois
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