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Customer Experience Representative

Company: Beacon Hill Staffing Group, LLC
Location: Des Plaines
Posted on: November 25, 2022

Job Description:

Our client located in Rosemont is looking for a temporary-to-hire Customer Experience Specialist due to growth. In this role, you are part of a team supporting and serving their customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick-thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support.Responsibilities* Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience* Strive for first-contact resolution with each interaction* Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations* Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization* Work with team leaders to identify opportunities to improve processes, products, and services* Update customer information in the system during and after each correspondence* Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings* Become proficient with client programs and develop product knowledge* Record and verify names, addresses, purchases, and reactions of prospective customers* Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary* Participate in learning opportunities for process improvements, time management, and technology skillsQualifications/Knowledge/Critical Skills* High School Diploma or GED* 2+ years of phone based experience, billing and collections experience is strongly preferred* Bi-lingual in a second language in a plus* Naturally positive, helpful, and courteous attitude* Willingness to assist with client's needs* Demonstrable patience and attentiveness in all communication and interactions* Comfortable working in a fast-paced and very active group environment* Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork* Self-motivated to provide top notch customer service* Exceptional verbal and written communication skills* Detail-oriented with strong organizational skills* Adhere to attendance and scheduling policies* Excellent Microsoft Word / Excel / Outlook Software SkillsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting We look forward to working with you.Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill Staffing Group, LLC, Des Plaines , Customer Experience Representative, Other , Des Plaines, Illinois

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