Customer Service Supervisor

Company: CRI Manufacturing, LLC
Location: Des Plaines
Posted on: November 25, 2022

Job Description:

*Customer Service Supervisor - Des Plaines, IL*

*$75,000 - $85,000/Annually*

Located in Des Plaines, IL, we're a well-known manufacturer as we have been in business for over 45 years and pride ourselves on providing superior products and services to our customers. Due to promotion, we are currently looking for a *Customer Service Supervisor* to join/lead our energetic team. We are extremely passionate about our products and it shows in every market we serve. Experience is not everything to us, we find attitude, personality, drive and mindset to be just as important! We offer an extremely competitive salary/PTO package/work from home days, FREE medical, dental, vision benefits, 401(k) match, company paid group outings, and we ultimately try our hardest to create a family atmosphere.

The *Customer Service Supervisor* is a strong link between the customer service team members and service center management. The *Customer Service Supervisor* helps organize and plan team meetings, assign duties, address concerns and troubleshoot problems. Strong people skills and the ability to organize team members and delegate tasks are top requirements. The *Customer Service Supervisor* follows company policies and ensures team members adhere to all standards and guidelines.

*Customer Service Supervisor* *Responsibilities: *

* Provide direction to team members (10) to ensure all customer inquiries are attended to on time and in the best way possible
* Aid team members who are experiencing difficulties in the execution of their duties by giving personal coaching/training
* Delegate customer service duties to team members to ensure a fast and smooth flow of operation through division of labor
* Provide more direct customer support during the department's busiest times, but also assist customers throughout the workday
* Perform and oversee the completion of tasks for the day including processing sales orders, credit notes, customer payments and customer inquiries
* Serve as the liaison between the organization and the customer service team members to ensure smooth communication
* Other duties as assigned within the scope of the position

*Customer Service Supervisor* *Requirements: *

* 2+ years' experience in a Customer Service Team Lead or Supervisor type role
* Associates or bachelor's degree preferred, not required
* Exceptional listener and communicator who effectively conveys information verbally and in writing with customers
* Must be a self-starter, able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
* Proven ability to lead in a team environment
* Maintain the highest level of organization, multi-tasking and time management skills
* Strong proficiency with Microsoft Office Software, and typing skills are required

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Des Plaines, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Microsoft Office: 1 year (Required)
* Sales: 1 year (Required)

Work Location: One location%58047475%

Keywords: CRI Manufacturing, LLC, Des Plaines , Customer Service Supervisor, Other , Des Plaines, Illinois