Call Center Representative

Company: Meduit
Location: Des Plaines
Posted on: November 23, 2022

Job Description:

*Job description*

If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today!

While we value experience, it is not required since we will train qualified individuals for the role; the average employee in this role has been with us for over 4 years!

Meduit partners with hospitals and physician organizations to call their consumers to discuss outstanding receivables, negotiate arrangements and settlements on their outstanding debts. We combine a state-of-the-art accounts receivable management model with advanced technologies and an experienced people-focused team that takes a compassionate and supportive approach to patient engagement.

Key Accountabilities

* Handling outbound and inbound calls.
* Discussing, negotiating, and executing acceptable payment arrangements for outstanding medical debts.
* Updating respective systems with call results
* Understanding and fully complying with all federal and state laws and regulations (including HIPAA FDCPA CFPB).
* Meeting or exceeding metric goals

Qualifications

* H.S. Diploma/GED
* Must be willing to submit for a background check
* Have a positive attitude and demonstrate teamwork
* FACS or Collect One system experience not required but a plus
* Computer skills required
* Familiarity with healthcare, medical insurance, and medical terminology although not required is helpful

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Supplemental pay types:
* Bonus pay

Work Location: One location%58047475%

Keywords: Meduit, Des Plaines , Call Center Representative, Other , Des Plaines, Illinois