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Company: Rush Street Gaming
Location: Des Plaines
Posted on: November 17, 2022

Job Description:

Job DescriptionPosition Summary:Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.Essential Duties and Responsibilities:

  • Provide first-level support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users.
  • Secures system data via backup operation.
  • Responsible for completion and documentation of all assigned day-to-day tasks/activities for each system and shift. These functions include first level support for client's/users requests, systems backups, printing, routing, and other duties.
  • Maintain the latest procedures and documentation for all platforms.
  • Use the help desk log to track and close all client/user calls/problems reported to I.T.
  • Maintain the confidential nature of matters pertaining to company records, policies, and customer lists. Ensures that data containing sensitive information is stored and maintained as required by local policy and procedures.
  • Perform all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
  • Responds to failed equipment calls and repairs malfunctions as required.
  • Documents file or program errors.
  • Other duties may apply.
  • Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino - Des Plaines ICS.Job Description ContinuedQualifications: (Knowledge, Skills, and Abilities):
    • Four (4) Year Degree in Computer Science or related field strongly preferred
    • Must be able to successfully complete and maintain pre-employment and employment requirements
    • Detail-oriented, with ability to multi-task
    • Should be proficient in multiple casino software systems including but not limited to KCMS, Infinium, 1st Advantage/HRLogix, Microsoft Windows, Word and Excel
    • Ability to work flexible shifts and days of the week including holidays.Physical and Mental Demands
      • Frequent walking, standing, kneeling, twisting, bending and lifting.

Keywords: Rush Street Gaming, Des Plaines , IT SPECIALIST I, Other , Des Plaines, Illinois

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