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Call Center Representative

Company: Feldco Windows, Siding and Doors
Location: Des Plaines
Posted on: September 23, 2022

Job Description:

Customer Delight Representative - Daytime: Schedule of Hours: This is a full time position which requires mandatory weekend ours Hours are as follows: Saturdays: 8am to 5pm Sundays: 9am to 3pm Mon thru weds: 9am to 5pmWe are looking for Appointment Setters to join our successful, highly-motivated team at Feldco, the Window and Door Company in the America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple. Apply today and find out why we were named one of Chicago Tribune's Top Workplaces in Chicago for the EIGTH time in 2021! What can Feldco Offer You? Leadership - We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market Growth - We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets Advancement - We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development Security - We operate profitability and are enhancing the benefits and care of our employees Professionalism - We are investing heavily in quality improvements and establishing industry-best operations Teamwork - We are focused on assisting each other and working together to take care of our customers Job Description: The Feldco Call Center is a high-volume, fast paced environment. If you have excellent communication skills, can be accurate and detail-oriented and like working in a dynamic, team environment, then we need you to help with our continued growth! The Appointment Setter role at Feldco is a hands-on role that requires direct customer contact and phone work as well as database administration work. The role also involves direct, clear and concise communications with other Feldco departments to resolve any outstanding customer issues. Responsibilities include: Qualify customer requests for sales appointments via inbound and outbound call Schedule and enter qualified sales appointments for estimates Superior coordination with other departments including Sales, Production, Finance, etc. Manage all inbound customer calls to assist customers with timely and accurate answers Respond to customer inquiries by telephone, email or direct mail Process Finance applications Answering web lead inquiries (e-mail and outbound phone exchanges with customers) Ability to use internet maps to help product specialists Communication with Feldco Product Specialist, Fulfillment employees and other Feldco staff is also critical. Qualifications: High school diploma or equivalent required Organizational skills and outstanding oral and written communication abilities are required Proficient PC skills (Word, Excel) 35+ WPM Ability to work in a fast paced and demanding environment Key skills include, but are not limited to, using a multi-call phone systems, data entry and sales skills Preferred Qualifications: Bi-lingual preferred, but not necessary Call Center experience (Minimum one year)Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insuranceSchedule: Weekend availabilityWork Location: One location

Keywords: Feldco Windows, Siding and Doors, Des Plaines , Call Center Representative, Other , Des Plaines, Illinois

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