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Electronic Services Specialist

Company: Wintrust Financial Corp.
Location: Des Plaines
Posted on: August 2, 2022

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Come join Wintrust (Chicago's Bank) as an Electronic Servicing Specialist.

We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance, paid time off, holiday pay and more!

Because we are a local company that offers many avenues for career growth, you may want to look at other career opportunities within Wintrust once you have been in your position for at least one year. Examples: Retail banker, Operations, Marketing etc.

Apply today to join Chicago's bank and the Wintrust team and grow your career with us!

The Electronic Services Specialist is responsible for the accurate, timely and efficient processing of incoming & outgoing domestic, US Dollar, foreign currency international wire transactions in accordance with bank policy, directives and procedures.

Essential Duties:

* Minimize /eliminates potential loss to Wintrust Financial Banks through understanding of Federal regulations that govern Wire transfer transactions.
* Monitor, review and release wire from all online queues and perform duties as needed to ensure work is processed in a timely, efficient manner and meets all established guidelines.
* Performs wire related research and response to customer wire inquiries, other department inquires, subpoenas requests are addressed in a timely and accurate manner.
* Perform end of day balancing procedures to ensure successful and accurate upload of daily wire transactions to Host system.
* Assists customers with activating Wire authentication PIN
* Maintain Wire System application including user profiles, customer profiles, permissions, templates; perform start and end of day functions.
* Handle inbound/outbound phone calls as required

Secondary Duties:

* Monitor status of online interfaces to ensure all communications lines are functional and resolved any problems with appropriate vendors.
* Implements immediate problem resolution process when there are system issues.
* Provides support to other Bank department team members including but not limited to resolving or escalation of issue.
* Assist with testing of system upgrades and troubleshooting of system issues
* Regulations that govern Wire transfer transactions.


* 1-3 years' banking experience
* High School Degree or equivalent
* Excellent customer service skills
* Excellent communication skills
* Pleasant telephone voice/etiquette
* Ability to work flexible hours
* Team player
* Basic knowledge of Word and Excel
* Basic computer skills
* Excellent attention to detail

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago's Bank and Wisconsin's Bank, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.

Keywords: Wintrust Financial Corp., Des Plaines , Electronic Services Specialist, Other , Des Plaines, Illinois

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