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Digital Sales/Customer Service Representative

Company: R&R Human Resources Solutions
Location: Des Plaines
Posted on: May 12, 2022

Job Description:

Were Specialty Store Services, a second-generation family-run business, based in Des Plaines that values long-term relationships with our customers. For over 30 years, our customer-centric approach helped us win and keep our customers year after year. Be a part of a company that encourages learning and creativity. Our mission is to provide store fixture solutions and extraordinary customer service experiences that help create successful retail environments. We are seeking a detail oriented, computer savvy Digital Sales/Customer Service Rep who will be an integral part of our customer service team. This position is responsible for for maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry on-line transactions.Qualifications:

  • A smile and a positive attitude!
  • High School Diploma or GED.
  • 2 years of customer service/sales experience in a call/customer service digital environment.
  • Strong keyboarding skills.
  • Effectively uses business software tools.
  • Ability to read, analyze, and interpret general business reports.
  • Ability to write reports and business correspondence.Responsibilities:
    • Guides customers through their online experience via chat sessions.
    • Promptly assesses customer needs and proactively provides solutions.
    • Receives and processes customer service inquiries and problems via web channels.
    • Handles returns, provide credits.
    • Perform various support work
    • Back up for in bound sales and customer service phone calls.
    • Utilizes excellent and professional written communication skills to respond to incoming customer service and sales inquiries via digital channels
    • Fields customer service inquiries and transactions for customers including:
    • Establishes customer accounts documenting specifications, pricing, billing, and other required information.
    • Confirms understanding of customer needs, issues, and requests.
    • Serves as the customers advocate by solving problems on the customers behalf by engaging with the correct department and people within the organization.
    • Runs reports as requested.Specialty Store Services is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Powered by JazzHRPI177019711

Keywords: R&R Human Resources Solutions, Des Plaines , Digital Sales/Customer Service Representative, Other , Des Plaines, Illinois

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