Digital Sales/Customer Service Representative
Company: R&R Human Resources Solutions
Location: Des Plaines
Posted on: May 12, 2022
Were Specialty Store Services, a second-generation family-run
business, based in Des Plaines that values long-term relationships
with our customers. For over 30 years, our customer-centric
approach helped us win and keep our customers year after year. Be a
part of a company that encourages learning and creativity. Our
mission is to provide store fixture solutions and extraordinary
customer service experiences that help create successful retail
environments. We are seeking a detail oriented, computer savvy
Digital Sales/Customer Service Rep who will be an integral part of
our customer service team. This position is responsible for for
maintaining and improving customer relationships while interacting
with customers on a daily basis during sales and product inquiry
- A smile and a positive attitude!
- High School Diploma or GED.
- 2 years of customer service/sales experience in a call/customer
service digital environment.
- Strong keyboarding skills.
- Effectively uses business software tools.
- Ability to read, analyze, and interpret general business
- Ability to write reports and business
- Guides customers through their online experience via chat
- Promptly assesses customer needs and proactively provides
- Receives and processes customer service inquiries and problems
via web channels.
- Handles returns, provide credits.
- Perform various support work
- Back up for in bound sales and customer service phone
- Utilizes excellent and professional written communication
skills to respond to incoming customer service and sales inquiries
via digital channels
- Fields customer service inquiries and transactions for
- Establishes customer accounts documenting specifications,
pricing, billing, and other required information.
- Confirms understanding of customer needs, issues, and
- Serves as the customers advocate by solving problems on the
customers behalf by engaging with the correct department and people
within the organization.
- Runs reports as requested.Specialty Store Services is an equal
opportunity employer. All aspects of employment including the
decision to hire, promote, discipline, or discharge, will be based
on merit, competence, performance, and business needs. We do not
discriminate on the basis of race, color, religion, marital status,
age, national origin, ancestry, physical or mental disability,
medical condition, pregnancy, genetic information, gender, sexual
orientation, gender identity or expression, veteran status, or any
other status protected under federal, state, or local law. Powered
Keywords: R&R Human Resources Solutions, Des Plaines , Digital Sales/Customer Service Representative, Other , Des Plaines, Illinois
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