PC Technician II
Location: Des Plaines
Posted on: October 9, 2021
Under direct supervision, this position is responsible for
performing work of considerable difficulty in providing end-user
support for computer systems and peripherals. Performs advanced
hardware diagnostics and ensures accuracy of the data processing
hardware inventory. This position is responsible for writing SOPs
for the configuration of peripheral devices.
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and
external regulations. Brings compliance issues to the attention of
Assures quality customer service to all customers.
Assists with work coordination and training. Provides technical
guidance to peers as appropriate.
Configures, installs and maintains PC's, laptops, printers,
scanners, print servers, terminal servers and other peripheral
Reviews and evaluates new desktop technology, making hardware and
software recommendations to management and users.
Identifies hardware and software problems, local area network
communications malfunctions and connectivity problems to include
Maintains critical parts inventory and is responsible for inventory
control of all data processing hardware equipment.
Monitors, reviews, and updates trouble tickets using tracking
software and provides resolution documentation to expand knowledge
Manages projects related to PC hardware and software upgrades or
Defines standards and writes SOPs related to hardware
Coordinates with vendors for repair of equipment.
Performs all other duties, at the discretion of management, as
Associate's degree or equivalent combination of education and
Working knowledge of various PC software packages and operating
Working knowledge of PC hardware components required.
Relevant hardware or software certification preferred.
Three years related experience required. To include:
Experience in PC repair, trouble shooting and configuration and
reading hardware diagrams.
Good communication and customer relation skills.
Ability to work in a team environment.
Physical ability to lift up to 50 lbs., bend, stretch, reach and
Must be able to reach and bend to install cables under the floor or
to maintain equipment that is installed in areas where there is
limited work space.
Must be self-motivated with good organizational skills.
Ability to organize workload and work under pressure.
Must be able to work flexible shifts.
Strong computer skills.
EEO including disability and veterans
Keywords: Vitalant, Des Plaines , PC Technician II, Other , Des Plaines, Illinois
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