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PC Technician II

Company: Vitalant
Location: Des Plaines
Posted on: October 9, 2021

Job Description:

PRIMARY PURPOSE:

Under direct supervision, this position is responsible for performing work of considerable difficulty in providing end-user support for computer systems and peripherals. Performs advanced hardware diagnostics and ensures accuracy of the data processing hardware inventory. This position is responsible for writing SOPs for the configuration of peripheral devices.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Assists with work coordination and training. Provides technical guidance to peers as appropriate.

Configures, installs and maintains PC's, laptops, printers, scanners, print servers, terminal servers and other peripheral hardware.

Reviews and evaluates new desktop technology, making hardware and software recommendations to management and users.

Identifies hardware and software problems, local area network communications malfunctions and connectivity problems to include problem resolution.

Maintains critical parts inventory and is responsible for inventory control of all data processing hardware equipment.

Monitors, reviews, and updates trouble tickets using tracking software and provides resolution documentation to expand knowledge base.

Manages projects related to PC hardware and software upgrades or replacements.

Defines standards and writes SOPs related to hardware configuration.

Coordinates with vendors for repair of equipment.

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/ Education

Associate's degree or equivalent combination of education and experience required.

Working knowledge of various PC software packages and operating systems required.

Working knowledge of PC hardware components required.

Licenses/ Certifications

Relevant hardware or software certification preferred.

Experience

Three years related experience required. To include:

Experience in PC repair, trouble shooting and configuration and reading hardware diagrams.

Skills/Abilities

Good communication and customer relation skills.

Ability to work in a team environment.

Physical ability to lift up to 50 lbs., bend, stretch, reach and sit.

Must be able to reach and bend to install cables under the floor or to maintain equipment that is installed in areas where there is limited work space.

Must be self-motivated with good organizational skills.

Ability to organize workload and work under pressure.

Must be able to work flexible shifts.

Strong computer skills.

EEO including disability and veterans

Keywords: Vitalant, Des Plaines , PC Technician II, Other , Des Plaines, Illinois

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