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Call Center Representative

Company: Aerotek
Location: Des Plaines
Posted on: April 10, 2021

Job Description:

Description:Roadside Assistance Call Center Rep (Incoming phone calls) -Handle about 85 calls/day, Answer incoming calls and make outbound follow up calls- Answer inbound calls from drivers who require roadside assistance- Answer inbound calls from drivers require auto glass replacement- Answer inbound calls from insured individuals wishing to file a First Notice of Loss claim- Locate service providers to assist drivers and insureds with glass and/or roadside assistance- Obtaining quotes and confirming appointments for future glass replacement needs- Thoroughly following up with service providers for status on work orders or requesting invoices for work completed- Escalate poor service or warranty claims to Call Center Leads and management for prompt resolution. - Perform miscellaneous duties as assigned by Team Leads and management.They will handle 4 types of calls:- Emergency road-side assistance- Auto glass claims- First Notice of Loss (FNOL)- Secondary towing - Service - insurance companies, fleet leasing organizations, etc.Skills:Customer Service, Customers, Sales Associate, Spanish, Bilingual, Retail, Retail Associate, Crew MemberTop Skills Details:MUST:-1+ year of Customer service experience (call center / retail / restaurant / office setting)- HS diploma - 25 WPM typing scores speed and accuracy- Excellent communication skills oral and written, clear communication -Computer savvy -Basic math (Will utilize a calculator)The BEST candidate has call center experienceAdditional Skills & Qualifications:PLUS: - BA degree - Bilingual in Spanish - Dispatching experience - Experience working within the automotive industry, Automotive Claims - Customer Service experience in an office or call center environment - Experience within the automotive industry Customer service About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Des Plaines , Call Center Representative, Other , Des Plaines, Illinois

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