DesPlainesRecruiter Since 2001
the smart solution for Des Plaines jobs

IT Service Desk Specialist II

Company: Forsythe Technology, Inc.
Location: Des Plaines
Posted on: April 8, 2021

Job Description:

Position Summary The primary purpose of the position is to provide support for all escalated incidents and service requests submitted to the Service Desk team. This position will also assist in researching and resolving more complex issues with end-user devices and software by leveraging personal knowledge and skills and/or collaborating with vendor support resources. Primary Duties & Responsibilities

  • Provides level II support on the Service Desk in regards to the Help Desk Processes (Incident Management, Problem Management, New Hire, Exit Employee, Asset Management, PC Imaging and PC Swap and deskside support)
  • Creates documentation relating to Information Technology processes and tools for knowledge base purposes
  • Writes and maintains Service Desk procedures and supplies user training materials as needed for IT applications and systems
  • Works with software/hardware vendor support to identify and resolve issues
  • Works with IT Management and creates and maintains reports related to Incident, Problem and Change management
  • Provides packaging, provisioning and deployment of end-user (desktop or virtualized) applications. Works with other members in the IT Department to deploy new processes, tools or upgrades to the IT and business applications as needed.
  • Conducts on-the job training for others in the work area
  • Maintains corporate security by ensuring only authorized personnel have access to network, systems, or data Position Requirements Basic Qualifications
    • Associates degree in Information Technology or a related field
    • At least three (3) years' experience with help desk operations and Windows and MAC OS experience Other Position Requirements
      • Experience troubleshooting problems with printers, desktops / laptops, Windows desktop operating systems, MS Office, VoIP phones, VPN
      • Experience with Microsoft Office
      • Demonstrated presentation and communication skills
      • Demonstrated problem solving skills
      • Demonstrated organizational and follow through skills
      • Demonstrated ability to be flexible in handling user requests Preferred Qualifications
        • Prior experience in a customer service environment
        • ITIL Foundation Certification
        • Certified Help Desk Professional, MCP, A+, or certificate in related discipline
        • JAMF Pro certification or at least 2 years' experience Data Privacy and Security:
          • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
          • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment Essential Functions The position exists to provide IT problem resolution to customers and as such requires the ability to work flexible hours. The above primary duties, responsibilities, and position requirements are not all inclusive. Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify. Individuals who receive job offers will be required to complete pre-employment screening that includes a background check verifying name, residences, education, work experience, and criminal convictions consistent with the Fair Credit Reporting Act; and a drug test for controlled substances consistent with the Drug-Free Workplace Act and the Americans with Disabilities Act.

Keywords: Forsythe Technology, Inc., Des Plaines , IT Service Desk Specialist II, Other , Des Plaines, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Delivery Service Representative - $500 Signing Bonus
Description: Delivery Driver br Why Work for Domino--------s/What We are Offering Our Great Team Members br ul br li We are the 1 pizza company in the world br li Being 1 means being busy. Being busy (more...)
Company: Dominos
Location: Mishawaka
Posted on: 04/20/2021

Server
Description: We Are Open. We Are Growing. We Are Hiring. We're looking to increase our dedicated team by 10,000 in the coming months. As our strong digital businesses grow, so do the opportunities. We're taking action (more...)
Company: Chipotle
Location: Mishawaka
Posted on: 04/20/2021

Wendy's Crew - Elkhart, IN - 301 West Hively St.
Description: EASY APPLY: Text JOIN US to 25000 or go to br br What You'll Do br br Crew Members at Wendy's are the foundation of the restaurant - we love what we do and aim to delight every customer. As (more...)
Company: Wendy's - Meritage Hospitality
Location: Mishawaka
Posted on: 04/20/2021


Er Vet
Description: Looking for 2-4 Full and/or Part Time Associate Veterinarian's. Full time associate veterinarians only work 3 shifts per week for full time Pay. We are also only about an hour from downtown Chicago (more...)
Company: Animal Emergency Clinic
Location: Mishawaka
Posted on: 04/20/2021

OTR CDL A Driver - Guaranteed Transition Pay
Description: Job Description: br OTR CLASS A CDL TRUCK DRIVERS OVER THE ROAD Guaranteed Transition Pay br LCL Bulk is a Wisconsin based food grade tanker company that primarily hauls liquid chocolate for some (more...)
Company: LCL Bulk Transport
Location: Mishawaka
Posted on: 04/20/2021

Hair Stylist - Huntington Plaza
Description: Stylist br br At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in (more...)
Company: Great Clips
Location: Wheaton
Posted on: 04/20/2021

Make up to $17/hour - Deliver with DoorDash - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Mishawaka
Posted on: 04/20/2021

Building Maintenance Worker
Description: About WellPetWellPet is home to the family of premium pet food and treat brands including Wellness--, Old Mother Hubbard--, Eagle Pack--, Holistic Select-- and Sojos--. For more than 100 years, WellPet (more...)
Company: Wellpet, LLC
Location: Mishawaka
Posted on: 04/20/2021

Server
Description: To fulfill the guests' needs while they are in the dining room and lounge. These responsibilities include:Greet Guest Read
Company: Hacienda Mexican Restaurants
Location: Mishawaka
Posted on: 04/20/2021

Warehouse Package Handler
Description: Auto req ID: 272653BR br Job SummaryFedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground PH US
Location: Mishawaka
Posted on: 04/20/2021

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Des Plaines RSS job feeds