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Customer Service Representative

Company: RelaDyne
Location: Des Plaines
Posted on: April 6, 2021

Job Description:

JOB OBJECTIVE: Assist with administrative support anddeliver outstanding customer service. Project a professional company imagethrough in-person and phone interaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: In addition to the essential job functions described below,all associates will perform duties as requested by management. Responsibilities Deal Directly with customers either by telephone or email Perform general clerical duties to include but not limitedto: copying, faxing, mailing and filing Handle and resolve customer complaints Obtain and evaluate all relevant information to handleproduct and service inquiries Provide pricing and delivery information Set up new customers Process orders, forms, applications and request Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Provide feedback on the efficiency of the customer serviceprocess Track, purchase & manage stock of office and kitchensupplies as needed Prepare correspondence and presentations Prepares and coordinate mail, faxes, and express packages. Manage other tasks (ongoing or project) as deemed necessaryby management Work on special projects as needed KNOWLEDGE, SKILLS AND ABILITIES: Excellent verbal and written communication skills Dependable with a positive attitude Self-motivated and able to work independently as well aspart of a team Excellent interpersonal & problem-solving skills Excellent phone etiquette Customer-focused & proficient relationship builder Proficient knowledge of Microsoft Word, Excel, PowerPoint Ability to explore and learn other software applications

Keywords: RelaDyne, Des Plaines , Customer Service Representative, Other , Des Plaines, Illinois

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