Donor Relations Supervisor
Company: Vitalant
Location: Des Plaines
Posted on: April 4, 2021
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Job Description:
PRIMARY PURPOSE:Under limited direction, this position is
responsible for overseeing and coordinating daily Donor Outreach
activities and for the achievement of assigned daily, weekly, and
monthly goals. This position is responsible for the direct
supervision of assigned staff.DUTIES AND RESPONSIBILITIES:Performs
all assigned duties in compliance with internal SOPs and external
regulations. Brings compliance issues to the attention of
management.Assures quality customer service to all customers.Hires,
supervises, trains, and evaluates performance of assigned
personnel. Identifies and effectively resolves personnel
issues.Prepares a daily call plan that focuses Donor Outreach
effort appropriately through the use of an appointment forecast,
penetration report, and staff schedule.Completes call quality
monitoring and provides appropriate feedback and direction to
staff. Manages group and individual messaging, ensuring script
development and compliance. Suggests improvements/enhancements to
scripts and rebuttals.Researches and resolves donor
complaints.Interacts with other operating units to maximize
communication and collections.Reviews donor maintenance information
and other submitted forms for accuracy and completeness.Evaluates
effectiveness of Donor Outreach activities and campaigns. Makes
recommendations to management, as appropriate.Compiles monthly
evaluations and standard reports on Donor Outreach
activity.Oversees the donor appointment schedule.Implements staff
motivation programs to maintain enthusiasm, provide focus on goal
achievement, and minimize turnover. Motivates and mentors staff to
develop sales and service skills.Monitors, evaluates, and adjusts
Donor Outreach activities while initiating contingency actions
during call shifts as required.Performs all other duties, at the
discretion of management, as
assigned.REQUIREMENTS:Knowledge/EducationHigh school graduate or
GED required. Bachelor's degree in related area or equivalent
combination of education and experience preferred. Knowledge of
telemarketing techniques required.Knowledge of blood banking
telemarketing techniques
preferred.Licenses/CertificationsNone.ExperienceTwo years related
experience required. To include:One year supervisory
experience.Skills/AbilitiesDemonstrates leadership and good
oral/written communication skills with ability to work in a
team-oriented environment. Communicating effective
recruitment/donor service skills and technique. Good problem
solving skills to deal with internal and external
customers.Proficient computer skills.Able to work flexible hours
including evenings and
weekends.EEO/Minorities/Females/Disabled/VeteransOur organization
is an equal employment/affirmative action employer. If you need
accommodation for any part of the employment process because of a
medical condition or disability, please send an e-mail to (see
below) or call 1- to let us know the nature of your request. A
representative will respond to accommodation requests within two
business days. Please note that this email/phone number is for
medical/disability accommodations only and any other inquiries will
not receive a response.For more EEO information about applicant
rights click hereFor information about Pay Transparency rights
click hereOur organization participates in E-Verify, for more
information click hereAll candidates who receive a conditional
written offer of employment will be required to undergo a
pre-employment drug test in accordance with the Company's
established guidelines.. . .
Keywords: Vitalant, Des Plaines , Donor Relations Supervisor, Other , Des Plaines, Illinois
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