DesPlainesRecruiter Since 2001
the smart solution for Des Plaines jobs

Donor Relations Supervisor

Company: Vitalant
Location: Des Plaines
Posted on: April 4, 2021

Job Description:

PRIMARY PURPOSE:Under limited direction, this position is responsible for overseeing and coordinating daily Donor Outreach activities and for the achievement of assigned daily, weekly, and monthly goals. This position is responsible for the direct supervision of assigned staff.DUTIES AND RESPONSIBILITIES:Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.Assures quality customer service to all customers.Hires, supervises, trains, and evaluates performance of assigned personnel. Identifies and effectively resolves personnel issues.Prepares a daily call plan that focuses Donor Outreach effort appropriately through the use of an appointment forecast, penetration report, and staff schedule.Completes call quality monitoring and provides appropriate feedback and direction to staff. Manages group and individual messaging, ensuring script development and compliance. Suggests improvements/enhancements to scripts and rebuttals.Researches and resolves donor complaints.Interacts with other operating units to maximize communication and collections.Reviews donor maintenance information and other submitted forms for accuracy and completeness.Evaluates effectiveness of Donor Outreach activities and campaigns. Makes recommendations to management, as appropriate.Compiles monthly evaluations and standard reports on Donor Outreach activity.Oversees the donor appointment schedule.Implements staff motivation programs to maintain enthusiasm, provide focus on goal achievement, and minimize turnover. Motivates and mentors staff to develop sales and service skills.Monitors, evaluates, and adjusts Donor Outreach activities while initiating contingency actions during call shifts as required.Performs all other duties, at the discretion of management, as assigned.REQUIREMENTS:Knowledge/EducationHigh school graduate or GED required. Bachelor's degree in related area or equivalent combination of education and experience preferred. Knowledge of telemarketing techniques required.Knowledge of blood banking telemarketing techniques preferred.Licenses/CertificationsNone.ExperienceTwo years related experience required. To include:One year supervisory experience.Skills/AbilitiesDemonstrates leadership and good oral/written communication skills with ability to work in a team-oriented environment. Communicating effective recruitment/donor service skills and technique. Good problem solving skills to deal with internal and external customers.Proficient computer skills.Able to work flexible hours including evenings and weekends.EEO/Minorities/Females/Disabled/VeteransOur organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to (see below) or call 1- to let us know the nature of your request. A representative will respond to accommodation requests within two business days. Please note that this email/phone number is for medical/disability accommodations only and any other inquiries will not receive a response.For more EEO information about applicant rights click hereFor information about Pay Transparency rights click hereOur organization participates in E-Verify, for more information click hereAll candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.. . .

Keywords: Vitalant, Des Plaines , Donor Relations Supervisor, Other , Des Plaines, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Packaging Professional
Description: Auto req ID: 271424BR br Job SummaryFedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Wheaton
Posted on: 04/16/2021

Earn $350 Taking Surveys, Takes Only Minutes Long
Description: 1 Enter Email 2
Company: MoneyAtHome
Location: Wheaton
Posted on: 04/16/2021

Hair Stylist - Batavia Plaza
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Wheaton
Posted on: 04/16/2021


Coder
Description: WHAT WE NEEDDetail-oriented, data specialistsWHO WE ARE LOOKING FORGood learners. Strong supporters. Accurate reviewers. Our medical coders are an important part of the medical record team. Ensuring diagnoses (more...)
Company: Franciscan Corporate
Location: Mishawaka
Posted on: 04/16/2021

Wendy's Crew - Elkhart, IN - 301 West Hively St.
Description: EASY APPLY: Text JOIN US to 25000 or go to br br What You'll Do br br Crew Members at Wendy's are the foundation of the restaurant - we love what we do and aim to delight every customer. As (more...)
Company: Wendy's - Meritage Hospitality
Location: Mishawaka
Posted on: 04/16/2021

Package Sorter
Description: Auto req ID: 272653BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Mishawaka
Posted on: 04/16/2021

Hair Stylist - County View Centre
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Wheaton
Posted on: 04/16/2021

Hair Stylist - The Shops at Lily Cache Creek
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Wheaton
Posted on: 04/16/2021

Packaging Professional
Description: Auto req ID: 272653BR br Job Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Mishawaka
Posted on: 04/16/2021

Line Cook - Part Time
Description: Role Overview br br Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They provide dependable, fast service that is absolutely Chili's. If you take (more...)
Company: Chilis
Location: Wheaton
Posted on: 04/16/2021

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Des Plaines RSS job feeds