Customer Service Supervisor
Company: Abbott Laboratories
Location: Des Plaines
Posted on: January 13, 2021
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Job Description:
Abbott is a global healthcare leader that helps people live more
fully at all stages of life. Our portfolio of life-changing
technologies spans the spectrum of healthcare, with leading
businesses and products in diagnostics, medical devices,
nutritionals and branded generic medicines. Our 107,000 colleagues
serve people in more than 160 countriesAbout AbbottThe key to
successful treatment and full recovery is often fast, accurate
diagnosis. Abbottu2019s life-changing tests and diagnostic tools
provide insights that enable smarter, faster decisions and
transform the way the world is managing health.Our pioneering
technology spans the world of healthcare operations u2014 with
medical diagnostic instruments, tests, automation and informatics
solutions for hospitals, reference labs, blood centers, emergency
departments, physician offices and clinics.Our location in Des
Plaines, IL, currently has an opportunity for a Customer Service
Supervisor. The Customer Service Supervisor supervises the
operations within Customer Service with responsibility for
implementing processes and systems that produce high quality
customer service in the most cost effective manner. Responsible for
leading, coaching and developing the team members in the Customer
Service department. Develops and maintains strong working
relationships with external and internal customers to ensure
excellent service levels.WHAT YOUu2019LL DO* Implements a staffing
plan by identifying resource requirements, writing justifications
for additional personnel, obtaining approval for changes from
supervisor, and coordinating the selection process in conjunction
with Human Resources to ensure required staffing levels are
maintained and company policies and procedures are upheld (e.g.,
compliance with EEO/AAP regulations).* Develops direct reports by,
assessing knowledge, skills and abilities (KSA's), securing
appropriate training to address training needs, assigning
progressively challenging tasks, applying progressive disciplinary
action as needed and conducting formal written and verbal
performance reviews on the basis of predetermined objectives and
performance information obtained from multiple sources, to
communicate strengths and development needs to employees.* Develops
work schedules for department by assessing priorities, workload and
available resources, to ensure that work is completed on time and
that established standards of quality are met.* Monitors compliance
of department documents, policies and procedures with regulations,
by ensuring that required documentation is complete, correct
revisions are in use, policies and procedures are understood and
adhered to, and records are maintained and controlled according to
validated procedures.* Maintains personnel records (e.g., work
schedules, vacation schedules, leaves) and makes or directs
modifications in the database to reflect actual changes to ensure
that accurate information is available and that records are in
compliance with company policies and procedures.* Interacts with
internal and external customers (suppliers, contractors,
consultants, regulatory agencies or legal representatives), by
meeting regularly, responding to requests and explaining
procedures, to ensure operations are in compliance, promote
positive business relationships and ensure that company interests
are represented.* Monitors internal/external business indicators by
reading organizational literature to identify current
practices/industry standards, departmental reports and soliciting
input (staff, suppliers, internal/external experts), to develop
recommendations that enhance operating efficiency and improve the
company's competitive advantage.* Oversees area activities by
providing direct supervision to personnel (e.g. daily inspections,
trouble-shooting, mediating conflicts, resolving conflicting work
priorities and formulating corrective actions), to ensure the
timely effective completion of tasks and alignment of area and
company goals and objectives.* Makes day-to-day decisions that
impact area, by analyzing situations, considering alternative
solutions, and reaching conclusions that are in alignment with
company regulations and policies.EDUCATION AND EXPERIENCE
YOUu2019LL BRINGRequiredMinimum of 4 years of experience of related
work experience.Bachelor's Degree required or an equivalent
combination of education and work experience.International
fulfillment experience.PreferredMasters Degree
Keywords: Abbott Laboratories, Des Plaines , Customer Service Supervisor, Other , Des Plaines, Illinois
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