Customer Service Supervisor

Company: Abbott Laboratories
Location: Des Plaines
Posted on: January 13, 2021

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countriesAbout AbbottThe key to successful treatment and full recovery is often fast, accurate diagnosis. Abbottu2019s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.Our pioneering technology spans the world of healthcare operations u2014 with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.Our location in Des Plaines, IL, currently has an opportunity for a Customer Service Supervisor. The Customer Service Supervisor supervises the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels.WHAT YOUu2019LL DO* Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes from supervisor, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/AAP regulations).* Develops direct reports by, assessing knowledge, skills and abilities (KSA's), securing appropriate training to address training needs, assigning progressively challenging tasks, applying progressive disciplinary action as needed and conducting formal written and verbal performance reviews on the basis of predetermined objectives and performance information obtained from multiple sources, to communicate strengths and development needs to employees.* Develops work schedules for department by assessing priorities, workload and available resources, to ensure that work is completed on time and that established standards of quality are met.* Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required documentation is complete, correct revisions are in use, policies and procedures are understood and adhered to, and records are maintained and controlled according to validated procedures.* Maintains personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in the database to reflect actual changes to ensure that accurate information is available and that records are in compliance with company policies and procedures.* Interacts with internal and external customers (suppliers, contractors, consultants, regulatory agencies or legal representatives), by meeting regularly, responding to requests and explaining procedures, to ensure operations are in compliance, promote positive business relationships and ensure that company interests are represented.* Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company's competitive advantage.* Oversees area activities by providing direct supervision to personnel (e.g. daily inspections, trouble-shooting, mediating conflicts, resolving conflicting work priorities and formulating corrective actions), to ensure the timely effective completion of tasks and alignment of area and company goals and objectives.* Makes day-to-day decisions that impact area, by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies.EDUCATION AND EXPERIENCE YOUu2019LL BRINGRequiredMinimum of 4 years of experience of related work experience.Bachelor's Degree required or an equivalent combination of education and work experience.International fulfillment experience.PreferredMasters Degree

Keywords: Abbott Laboratories, Des Plaines , Customer Service Supervisor, Other , Des Plaines, Illinois