Global Business Support Analyst
Company: S3
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Job Description Job Title: Global Business Support Analyst
Contract Length: 6 Months Location: Chicago, IL 60606 PR: 28.99/HR
(Set Rate) Will join the Global Business Support team within
Shareholder Services. This role supports business-critical systems,
vendor platforms, and operational workflows that enable shareholder
servicing and product distribution. The position requires strong
operational discipline, system troubleshooting capabilities, and
the ability to manage change initiatives in a fast-paced financial
services environment. Key Responsibilities Operational Support
(Approx. 75%) Support Shareholder Services teams, vendors, and
clients with system access and availability. Troubleshoot and
resolve vendor and internal system issues impacting operations or
client interactions. Manage client FTP setup, testing, maintenance,
and transmission issue resolution. Coordinate vendor user access
across multiple applications and banking portals. Resolve vendor
application login and permission issues. Coordinate vendor hardware
and system upgrades. Monitor and mitigate risks related to system
disruptions and reporting workflows. Participate in after-hours
testing as required. Project & Process Management (Approx. 25%)
Lead and support process improvement initiatives across the full
project lifecycle: Scoping and requirements gathering Business
requirements documentation Process design and enhancement Testing
(including UAT) Data analysis Identify system enhancement
opportunities to improve operational resilience. Lead ad hoc
operational and system-related projects within Shareholder
Services. Required Qualifications Bachelor’s degree. 1–3 years of
financial services or operational support experience. Strong
analytical and problem-solving ability. Experience working in
deadline-driven environments. Strong communication and stakeholder
management skills. Detail-oriented with a strong risk and control
mindset. Ability to operate independently and manage multiple
priorities. Preferred Qualifications Asset management or investment
management experience. Experience supporting vendor platforms or
financial systems. Familiarity with business process improvement
methodologies. Experience with User Acceptance Testing (UAT).
Proficiency in Confluence, Jira, Excel, and PowerPoint. Project
management exposure.
Keywords: S3, Des Plaines , Global Business Support Analyst, IT / Software / Systems , Chicago, Illinois
