CCaaS Consultant, Google Cloud
Company: Google
Location: Schiller Park
Posted on: July 1, 2025
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Job Description:
Minimum qualifications: Bachelors degree in Computer Science or
equivalent practical experience. 5 years of experience in contact
center technologies, including CCaaS, IVR, ACD, and CRM
integration. Experience with migrations to Cloud contact center
solutions, Conversational AI, Natural Language Processing, and
related contact center technologies (e.g., CRM, WFM, QM, SIP
Trunking, Programmable Voice and Messaging APIs, virtual agents).
Ability to travel 30% of the time as required. Preferred
qualifications: Industry certifications related to contact center
technologies or cloud computing. Experience with Google Cloud
Platform (GCP) and its contact center services (e.g., Contact
Center AI, Dialogflow CX). Experience with scripting languages
(e.g., Python, JavaScript). Experience with Workforce management
systems. Experience in pre-sales developing. Experience with API
integrations. About the job The Google Cloud Consulting
Professional Services team guides customers through the moments
that matter most in their cloud journey to help businesses thrive.
We help customers transform and evolve their business through the
use of Google’s global network, web-scale data centers, and
software infrastructure. As part of an innovative team in this
rapidly growing business, you will help shape the future of
businesses of all sizes and use technology to connect with
customers, employees, and partners. As a Contact Center as a
Service (CCaaS) Consultant within Google Cloud, you will be a
trusted advisor to our customers, guiding them through the
planning, implementation, and optimization of Google Cloud’s
Contact Center AI and CCaaS solutions. You will leverage our
understanding of contact center technologies, customer experience
best practices, and Google Cloud platform to help clients transform
their customer interactions and achieve their business purposes.
Google Cloud accelerates every organization’s ability to digitally
transform its business and industry. We deliver enterprise-grade
solutions that leverage Google’s cutting-edge technology, and tools
that help developers build more sustainably. Customers in more than
200 countries and territories turn to Google Cloud as their trusted
partner to enable growth and solve their most critical business
problems. The US base salary range for this full-time position is
$147,000-$216,000 bonus equity benefits. Our salary ranges are
determined by role, level, and location. Within the range,
individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant
education or training. Your recruiter can share more about the
specific salary range for your preferred location during the hiring
process. Please note that the compensation details listed in US
role postings reflect the base salary only, and do not include
bonus, equity, or benefits. Responsibilities Assess customer
business and technical requirements, design tailored CCaaS
solutions leveraging Google Clouds Contact Center AI and related
services, and present compelling value propositions. Lead the
technical implementation of CCaaS solutions, including
configuration, integration, and testing, ensuring seamless
integration with existing systems. Monitor performance, provide
ongoing support, and optimize CCaaS solutions to maximize customer
satisfaction and achieve business purposes. Contribute to best
practices, share expertise, and provide feedback to product teams
to enhance Google Cloud’s CCaaS offerings.
Keywords: Google, Des Plaines , CCaaS Consultant, Google Cloud, IT / Software / Systems , Schiller Park, Illinois
