Senior Manager Technical Support - MDx

Company: Abbott Laboratories
Location: Des Plaines
Posted on: March 12, 2023

Job Description:

Senior Manager Technical Support - MDx page is loaded Senior Manager Technical Support - MDx Apply locations United States - Illinois - Des Plaines time type Full time posted on Posted 2 Days Ago job requisition id 31050627 Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:Career development with an international company where you can grow the career you dream of .Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent retirement savings plan with high employer contributionTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityOur Des Plaines, IL Headquarters, has an opening for the Senior Manager, Technical Support whowill manage a staff of scientists that support Elevated Customer Complaint Investigations for Alinity m, m2000, and FISH/Oncology Assays & Platforms, Instrument Reliability Project Support by Trending Analysis in the Field, FQA Metrics Support for Complaint Tracking & Trending Analysis, and Regulatory Support - Providing Technical Justification for Submissions and Product Reviews; State of the Start and Literature Reviews.

• The Sr. Manager will also support investigations for Alinity m, m2000, and FISH/Oncology Assays & Platforms and support both CAPA & Material Review Boards.
  • The Sr. Manager Technical Support will work in close cooperation with R&D functions and liaison with FQA, PQA, and Field Services. -
  • The Sr. Manager Technical Support will facilitate the integration of scientific, regulatory, marketing, compliance and customer support and operational activities for Abbott Molecular Division on-market product families and/or key processes.
  • Aligns activities to achieve performance and financial goals across Alinity m, m2000, and FISH/Oncology Assays & Platforms business areas.
  • Demonstrates resourcefulness in accomplishing objectives. Communicates area business strategy and divisional goals.WHAT YOU'LL DO:
    • Technical Knowledge: Develop and apply operations/ product/ process knowledge to (area of support). Use sound judgment and appropriate scientific methods and thorough data analysis.
    • Communication/Leadership: Communicates problem resolution across teams to minimize potential reoccurrences.
    • Demonstrates fiscal responsibility through actionable recommendations and accomplishments such as maintaining product availability and improvements in product sustainability.
    • Aligns resources with strategic business priorities.
    • Anticipates, recognizes, and resolves technical problems Anticipates, recognizes, and resolves technical problems
    • Identifies/communicates to other areas in the division implications of relevant scientific observations.
    • Conceives, plans, and executes projects related to the strategic needs of the division.
    • Ensures effective GMP/ISO practices across teams to achieve divisional and FDA compliance.
    • Makes timely scientific; operational; and business decisions with high risk or consequence to a business area.
    • Applies advance scientific knowledge to projects.
    • Trains others in their operation.Education / Skills /Experience You will bring:Education:
      • Bachelor's degree with typically 10+ years of experience in a related technical discipline and/or equivalent training and experience.
      • Advanced degree(s) may offset required years of experience.Experience:
        • Required experience includes proficiency in resource planning, budgetary management and personnel administration.
        • Highly desirable experience includes identification and implementation of business strategies for issues related to manufacturing, suppliers, commercial operations,
        • Uses technical knowledge to acquire, analyze and interpret data.
        • Computer and data management skills.
          • Managed / lead multiple expanded investigations applying six sigma tools for root cause identification.Preferred Qualification:
            • Masters or PhD is preferred. Apply Now * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.The salary for this role is between:N/AJOB FAMILY:Support ServicesDIVISION:AMD MolecularLOCATION:United States > Des Plaines : DP01ADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Similar Jobs (1) Senior Manager, Service Performance - MDx locations United States - Illinois - Des Plaines time type Full time posted on Posted 5 Days Ago About Us Abbott - is about the power of health. For more than 125 years, - Abbott - has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of - Abbott - come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.We invite you to explore opportunities at - Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, - Abbott - welcomes and encourages diversity in our workforce.Follow Us:Facebook LinkedIn YouTube Twitter Your Privacy Choices

Keywords: Abbott Laboratories, Des Plaines , Senior Manager Technical Support - MDx, IT / Software / Systems , Des Plaines, Illinois