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Technical Field Service Engineer

Company: Volt
Location: Des Plaines
Posted on: September 17, 2022

Job Description:

Technical Field Service EngineerIn this exciting role, you will maintain a high level of customer satisfaction by clarifying customer needs and ensuring they are met. You will provide expert product knowledge (will be taught) across our product lines. How to accomplish this includes the following.

  • Serve as a product expert, being able to solve routine product and system issues.
  • Solicit and analyze customer feedback for product performance and value.
  • Configure and test fare collection systems and networks.
  • Troubleshoot fare collection systems over the phone AND at client sites.
  • Review technical specifications.
  • Assist in the development of sales and marketing information.
  • Identify consequences of various solutions.What Do You Need to Be Successful?
    • BA/BS degree in Engineering or related field.
    • 1-3 years of experience, preferably in fare collection or a related industry but not necessary to be successful.
    • Must have sound workstation/server knowledge and a computing support background, with a focus on hardware, and a thorough knowledge of Operating Systems.
    • Knowledge of Jira, SAP, Salesforce, and Microsoft Office Suite.
    • Some knowledge of MSSQL, Sybase and Oracle, WinXp/7/10, Server 2008/2012, Linux and/or UNIX.
    • Ability to travel upwards of 50% once fully trained.Volt is an equal opportunity employer.

Keywords: Volt, Des Plaines , Technical Field Service Engineer, IT / Software / Systems , Des Plaines, Illinois

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