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Information Services - Systems Support Specialist

Company: Lutheran Social Services of Illinois
Location: Des Plaines
Posted on: July 29, 2022

Job Description:

Description LSSI is offering a full-time position for Information Services - Systems Support Specialist. Under supervision, provide technical support for applications, desktop, network, and telephony systems in the Agency, working from the System Support Center.ESSENTIAL DUTIES & RESPONSIBILITIES: Provide Level 1 and 2 support for applications, usage questions and technical problems, via phone or at user workstations at CSO. Configure cost-effective and standard desktop hardware and software orders. Under supervision, install, configure, test and troubleshoot personal computer systems, following established standards. As required, coordinate the work of vendors, service providers and contractors. Grant security access to corporate networks and applications. Maintain proficiency in operating systems, networking systems, and application systems. Ensure desktop security measures and policies are implemented, including anti-virus and other security measures. Perform physical moves, installations, and removal of hardware. Plan for moves, installs, and fixes to make effective use of time and to reduce the disruption to the end user, including off-hours installations. Performs other related tasks as needed. POSITION QUALIFICATIONS: Bachelor of Arts or equivalent or three to five years of relevant job experience. IT certifications preferred. Excellent communication, organization, presentation and pc/computer skills (including proficiency with Microsoft Office - Outlook, Word, Excel and PowerPoint) along with other related software. Excellent understanding of the Microsoft Operating systems, preferably Windows 10 and 11. Excellent customer service skills in conversation to resolve issues expeditiously. Excellent oral and written communication skills. Good understanding of SaaS and on-prem applications. Good understanding of how an organization's technology landscape works. Ability to work independently and also understand when to escalate and involve team and supervisor. Leadership I Documentation skills to ensure users are able to help themselves in resolving issues in identifying repeated issues and work with higher level engineers to bring permanent resolutions.Benefits and Perks:Come be a part of this rewarding environment, and enjoy the knowledge that you're helping others live better lives, as well as these career advantages: On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet. Competitive salary based upon relevant education, experience and licensure. Opportunity for advancement. Comprehensive benefits package, including healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, protected veteran status, pregnancy, any other characteristic protected by law.

Keywords: Lutheran Social Services of Illinois, Des Plaines , Information Services - Systems Support Specialist, IT / Software / Systems , Des Plaines, Illinois

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