Technical Support Representative

Company: CellTrak
Location: Des Plaines
Posted on: May 14, 2022

Job Description:

Job DescriptionThe Technical Support Representative is responsible for investigation and resolution of customer inquiries in an expedient and efficient manner. This individual must be a strategic thinker and work well in a team setting. This is a full-time opportunity Monday-Friday with varying shifts between the hours of 6:30 am to 6:00 pm. Tier 1 Support representatives are required to provide After Hour coverage 8 weeks out of the year. S/he is responsible for: Resolution documentation Root cause analysis reporting First level support resource Effectively managing multiple projects in a fast-paced environment Contributing expertise Following leadership directives Provision mobile devices (i.E. Receive shipments, inventory documentation internally, program and enroll into Mobile Device Management (MDM) software, communicate with customer, shipping, troubleshooting with issues, etc.) Devices: inventory, disassemble, test, and replace defective parts Additional applicable tasks as instructed by supervisor(s) Must be able to lift up to 50lbs DESIRED EXPERIENCE AND SKILLS: Bachelor's Degree or equivalent work experience Experience with admin-level Microsoft Office tasks Excellent customer service Effective oral and written communication skills Basic understanding of technical concepts Experience with cell phone technology Background in health care is preferred Bi-lingual in Spanish and/or French desired BEHAVIORAL COMPETENCIES: Detail-oriented Self-motivated Team player Desire to learn Company DescriptionCellTrak is a team of energetic, highly-skilled healthcare, technology, and growth company experts who help people receive outstanding care in their home and community by solving the problem of how to best manage the delivery of care and the people who deliver it. CellTrak provides a complete, integrated software-as-a-service solution that facilitates care delivery management and real-time field force management - it is to a home care agency as an ERP system is to a manufacturing company. The solution streamlines and automates an agency's core business process, replacing old technology and paper-based process with real-time information for day-to-day care and business management and for optimization. It includes apps for all types of caregivers that run on the leading mobile devices, portals that enable care coordinators, operations personnel, and the extended care team to efficiently coordinate and optimize care delivery by a distributed workforce, interfaces to more than 25 leading Electronic Health Records (EHRs), and services to support adoption, management, and optimization. CellTrak is a rapidly growing, venture-backed company. In July 2017, it received an additional $11 million in committed capital. It is a respected brand and the leader in its category, with over 200 customers who operate 4,000 locations in the home health care, home hospice, personal care, and community care markets in the US, Canada and the UK. CellTrak's customers include both leading independent agencies with as many as 20,000 caregivers and major health systems. Combined, CellTrak's customers deliver 1 million in-home visits per week; in 2017, an estimated 500,000 people will receive care enabled by CellTrak

Keywords: CellTrak, Des Plaines , Technical Support Representative, IT / Software / Systems , Des Plaines, Illinois