Technical Support Representative, Linux - Work From Home
Company: Parallel Partners
Location: Des Plaines
Posted on: May 14, 2022
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Job Description:
Technical Support Representative, Linux - Work From HomeWe need
someone that is willing to work 1 weekend day (not necessarily
both).Also, someone that understands that support is 24/7, so the
shift may be 2nd shift (e.g., 3pm to 12am) and not 1st Shift (e.g.,
9am to 5pm).This is a 100% Remote opportunity.Responsibilities:-
Provide technical support for customers via phone, ticket system or
messenger.- Provide support in a wide range of advanced Linux and
AWS server management issues.- Use critical thinking skills to
identify and resolve technical problems.- Maintain effective
communication with internal and external channels.- Provide
short-term resolutions and develop preventative measures for the
longer term.- Monitor server alerts for any performance issues and
address them appropriately.- Help create internal documentation as
well as customer facing knowledge base.- Assist in onboarding,
training and mentoring new team members.- Keep up to date with
relevant technologies.Qualifications:- 1+ years of experience in
customer service/technical support via phone or ticketing system.-
Experience as System Administrator, or End User of a Linux
Operating System.OS:Ubuntu, CentOS, CloudLinux; Fundamentals:DNS,
Networking, IP routing; Database:MySQL; Control Panel:cPanel, AWS.-
Experience with troubleshooting in multi-user environments.-
Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling,
etc.).- General understanding of networking (TCP/IP, DNS, Routing,
E-Mail).- Demonstration of independent thinking and decision-making
abilities.- Ability to multitask, adapt to changes quickly, and to
prioritize work.- Excellent communication, availability and
interpersonal skills.- Strong troubleshooting skills in a
fast-paced environment.- Open to 24/7 support environment.-
Availability to possibly working weekends.Keywords:Des Plaines IL
Jobs, Technical Support Representative, Linux, Ubuntu, CentOS,
CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2,
CloudWatch, TCP/IP, Email, Systems Administrator, Illinois
Recruiters, IT Jobs, Illinois RecruitingLooking to hire a Technical
Support Representative in Des Plaines, IL or in other cities? Our
IT recruiting agencies and staffing companies can help.We help
companies that are looking to hire Technical Support
Representatives for jobs Des Plaines, Illinois and in other cities
too.Please contact our IT recruiting agencies and IT staffing
companies today!Phone 630-428-0600 ext 11 or email us at
jobs@nextstepsystems.com.
Keywords: Parallel Partners, Des Plaines , Technical Support Representative, Linux - Work From Home, IT / Software / Systems , Des Plaines, Illinois
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