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Linux Support Analyst - Work From Home

Company: Next Step Systems
Location: Des Plaines
Posted on: April 5, 2021

Job Description:

  • Full-time Job Description This is a 100% Remote opportunity. Candidates located in the Chicago area is a plus. Responsibilities: - Provide technical support services for Linux-based deployments: Shared, Virtual Private (VPS), and Dedicated Servers, Data center environment deployments, AWS and Digital Ocean public cloud deployments. - Participate as a team member with triage, diagnoses, troubleshooting, escalation, resolve challenging technical issues, automation, and documentation. - Manage incoming support requests by Telephone, E-Mail, and Ticketing System. - Reimage servers, optimize server configurations, and perform software installations. - Investigate Abuse and Security violations. Qualifications Qualifications: - 2-3 year experience in customer support/service. - Supporting customers' email and hosting experience is required. - Phone support and password reset experience is required. - Experience as System Administrator, or End User of a Linux Operating System. - General Understanding of Networking (TCP/IP, DNS, Routing, E-Mail). - Demonstration of independent thinking and decision-making abilities. - Ability to multi-task and adapt to changes quickly. - Ability to prioritize work and work within a project management system. - Excellent customer service skills, eager to learn and advance, positive personality, self-motivated with an ability to work in a fast paced environment. Looking to hire a Linux Support Analyst in Des Plaines, IL or in other cities? Our IT recruiting agencies and staffing companies can help. We help companies that are looking to hire Linux Support Analysts for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Additional Information Please check out all of our jobs at

Keywords: Next Step Systems, Des Plaines , Linux Support Analyst - Work From Home, IT / Software / Systems , Des Plaines, Illinois

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