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Technology Administrator

Company: Brennan Investment Group
Location: Des Plaines
Posted on: March 17, 2020

Job Description:

Privately-held industrial real estate investment firm headquartered in Rosemont, IL seeks a Technical Administrator to work onsite at our headquarters. This is an exciting opportunity to work in the real estate industry for one of the top 20 global industrial real estate owners: In both 2017 and 2018 the firm executed over $1.1B in transactions. Our current portfolio spans 29 states and encompasses over 44 million square feet.
The Tech Administrator will serve as a 'utility player', lending first/second level technical support across multiple areas of our business. We are seeking a junior-level resource with a few years' experience working in a small to midsize company who demonstrates a good understanding of the hardware, software, and web applications it takes to operate a business effectively. The Tech Administrator will serve as the "go to" for our entire user base as it relates to technology and applications and will be our external point-of-contact for all business-related technologies.
The Tech Administrator will liaise both with our third-party IT support provider who manages our cloud computing platform as well as with our voice/data infrastructure provider, serving as our company's point of contact and service coordinator. Additionally, the Tech Administrator will support our company's major business applications, including our property accounting software, our investor CRM portal, and various other apps.
The ideal candidate is one who takes initiative, is always willing to help, and demonstrates the ability to see projects through to successful completion. This ideal candidate will have exceptional interpersonal skills, strong critical-thinking and analysis skills, and the desire and aptitude to learn new systems and technologies quickly and effectively to support the success of the company.
Responsibilities:

  • Serve as on-site technical liaison for our third-party IT vendor: Troubleshoot day-to-day user computing and application issues in hosted environment, and provide support and/or escalate to IT vendor as necessary for issue resolution
  • Serve as on-site technical liaison for our voice and data service provider: Troubleshoot and escalate connectivity and hardware issues as necessary, provide onsite support for outages, and coordinate tech support for equipment improvement/replacement instances
  • Ensure optimal cyber security across the organization
  • Coordinate set-up of new user virtual desktops and deactivation of terminated employees' desktops with IT company
  • Partner with IT company and voice/data service provider to ensure systems are running as optimally and efficiently as possible
  • Manage technology equipment inventory, upgrading and ordering additional equipment as needed
  • Serve as technical point of contact for organization's property accounting application: Troubleshoot user issues and escalate to third-party support as necessary; manage system maintenance and coordinate software upgrades; manage system security, user access and permissions; provide system training to new employees; coordinate integrations with other internal and external third-party business applications
  • Provide technical support for organization's investor management system, consulting with end users to identify issues accessing electronic content
  • Provide functional expertise for investor management system: managing the database content, creating and distributing documents via DocuSign and utilizing marketing opportunities within the system to appeal to investors
  • Serve as point of contact for organization's various other third-party business applications, managing user installations, subscriptions/licensing, and security
  • Continually assess IT applications for optimum performance, stay abreast of current and new technologies, and provide relevant recommendations to senior leadership for IT application improvements
  • Manage company website domain hosting
  • Manage office surveillance system
  • Obtain and provide requested IT computing environment information for regularly occurring business audits Qualifications:
    • Bachelor's degree in computer science, information technology, or business administration
    • Strong familiarity with Windows-based cloud-computing environments
    • At least 1-2 years' experience providing technical support to a small-to-midsize company
    • Relevant knowledge of software, hardware, and network systems
    • Experience with enterprise property accounting software preferred
    • Ability to customize, navigate, and provide support at the enterprise level for third-party applications
    • Ability to investigate and evaluate new technologies and understand their viability against business requirements
    • Familiarity with customizing and optimizing CRM applications for functional business use
    • Excellent critical-thinking and analysis skills, with the ability to assess situations and offer tactical expertise for resolutions
    • Exceptional interpersonal skills, with an emphasis on providing excellent customer service and coordinating across multiple parties with effectiveness and professionalism
    • Impeccable attention to detail
    • Strong organizational skills, with the ability to prioritize and multitask effectively
    • Strong communicative ability including effective written, verbal, and listening skills
    • Resourcefulness and tenacity to obtain information, solve problems, and complete projects
    • Comfort in presenting technology concepts and recommendations to senior leadership
      Qualified candidates are encouraged to submit a cover letter along with resume and may do so via LinkedIn posting or directly at .

Keywords: Brennan Investment Group, Des Plaines , Technology Administrator, IT / Software / Systems , Des Plaines, Illinois

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