Customer Service Specialist

Company: Aston Carter
Location: Des Plaines
Posted on: March 18, 2023

Job Description:

Description:

• Answering about 40 incoming phone calls each day, including customer questions related to fueled cars.
• Communicate with customers via email, about 100 emails/day.
• Wheels has 300K drivers all of which are issued fueled cars
• Handles driver/fleet inquires and problems.
• Have a clear understanding of client specific needs.
• Use call tracking for all calls received.
• Analyze driver phone calls and watch for trends.
• Log all calls for metric purposes.Qualifications:
  • Recent customer service experience within an office
  • At least 6 months in a call center environment
  • Experience answering a high volume of incoming phone calls and emails
  • Strong communication and phone presence
  • Computer and typing skills About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Des Plaines , Customer Service Specialist, Hospitality & Tourism , Des Plaines, Illinois