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Customer Service Representative

Company: Amphenol Energy Technologies
Location: Des Plaines
Posted on: November 22, 2022

Job Description:

Job Description Summary:

As an Amphenol Energy Technologies, the Shipping & Receiving verifies and keeps records on incoming and outgoing shipments and prepares items for shipment by performing the following duties to quality and productivity standards. Shipping & Receiving also helps enforce the company's policies for accurate intake of new shipments; this typically involves conducting inspections of arriving goods, noting their quantities, and ensuring they are stored properly. The ideal candidate thrives in a fast-paced, high technology, manufacturing environment and works well in a matrix structure across all levels of the organization.


- Effective computer skills; Microsoft Office Software and discipline's specific software applications

- Basic Math skills

- Exceptional verbal and written communication skills

- Target oriented and believe in teamwork

- Good organizational skills, and ability to be self-motivated

- Should have ability to multitask and handle conflicts in the business

Qualifications - Education/Experience:

- Minimum of 5 years of experience in a manufacturing, shipping, and distribution environment

- Excellent communication skills required

Duties/Responsibilities: (Position Specific)

- Unpacks, examines, and routes incoming shipments, rejects damaged items, records shortages, and corresponds with purchaser to rectify the damages and shortages with vendor

- Manage all important documents such as advanced shipping notice, pack slips, bills of lading etc.

- Ensure compliance to legal regulations and company policies

- Resolve all shipping-related issues that may arise in the company

- Control and direct the movement of packages from the preparation level to the delivery level

- Run checks on already packaged orders to make sure that the proper labels, bar codes, and batch numbers are placed on them

- Work in collaboration with other departmental managers to ensure a free-flowing process

- Use software to track, check, prioritize and route orders

- Must possess good leadership skills and work independently as well as with a team.

- Must be someone that is able to multitask and carry out his/her duties based on priorities. The shipping coordinator must also be able to meet and/or beat deadlines

Physical/Environmental Requirements:

- The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, sit, stand; walk; and use hands to finger, handle, or feel. The employee must be able to lift and/or move up to 50 pounds on occasion.

Security Access:

- Must be capable of holding US Security Clearance

Keywords: Amphenol Energy Technologies, Des Plaines , Customer Service Representative, Hospitality & Tourism , Des Plaines, Illinois

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