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CSR Customer Service Representative

Location: Des Plaines
Posted on: August 2, 2022

Job Description:

Job Description United Carpet is a fast paced, growing Flooring Company servicing the Greater Chicago area. We offer our employees the best of both worlds with a small company working environment plus the potential and benefits of a multi million dollar business. If you are a self motivated, organized individual with experience in Customer Service and Sales support this is the place for you. Variety of duties keep the day busy and never boring. Office and Sales Support Responsibilities : Process efficiently and accurately installation orders, change orders, scheduling requests and other related items. Outside Sales Representative support with doing quotes, processing orders, etc. Interact with customers, salespeople and subcontractors to promptly process work orders and/or resolve discrepancies including Jobs Scheduled, Customer Inquiries, Sub Payroll, etc. Create and process quotes, subcontractor payments, etc. Cross train and perform a variety of duties including assisting the Installation Manager, sub contractor payroll, placing purchase orders for materials to be ordered, checking inventory and more. Deal with daily operations of the office and schedule. Office and Sales Support Qualifications: Minimum of 2 years relevant experience Data entry skills are essential with the ability to type a minimum of 50 words per minute with a 95% accuracy rate Proficient with Excel and Word. Strong verbal and written skills with a positive customer service attitude. Phone etiquette is a must Great organization skills with strong attention to detail Ability to prioritize and complete multiple tasks under pressure Ability to multitask and work in a fast paced environment with little supervision while completing assigned tasks and work load Office and Sales Support Benefits: Health Insurance with Additional Coverage available Life Insurance with Additional Coverage available Paid Time Off 401K Hourly position pay based on qualifications and experience Job Type: Full-time Please include with your resume answers to the following questions: How many years of Customer Service experience do you have? Do you speak ENGLISH? Do you speak SPANISH? Are you willing to undergo a background check, in accordance with local law/regulations? Company Description United Carpet is a full service Flooring Company with a diverse customer base including Multi-Family, Residential, Commercial and Property Management groups. Our installation crews are Subcontractors and we provide expertise in the selling of any flooring product and installation to our customers.

Keywords: UNITED CARPET, Des Plaines , CSR Customer Service Representative, Hospitality & Tourism , Des Plaines, Illinois

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