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Customer Service Representative

Company: IMS Engineered Products
Location: Des Plaines
Posted on: June 21, 2022

Job Description:

Premier sheet metal manufacturer located in Des Plaines, Illinois is seeking a -Customer Service Representative -to provide service or product information, resolutions and relevant details to customers and enter customer orders. The ideal candidate will exhibit a knack for providing professional and clear answers to customer's request. Our Customer Service representative will answer customer calls, provide troubleshooting information, report and analyze customers' information and needs, issue billing details as well as open and close customer accounts.

  • 3+ years of previous experience in a manufacturing customer service role servicing the needs of the customers and supporting the sales force.
  • Excellent verbal and written communication skills required
  • Working knowledge of Excel, Microsoft Suites and ERP System
  • EDI Experience a plus
    Essential Functions include but are not limited to:
    • Sales consulting with customers to process orders
    • All aspects of sales orders from order entry, order changes, and filing of customer paperwork
    • Generating sales quotations for standard items
    • Assisting customers with sales inquiries, current order status, invoices and returns
    • Accurate entering of tracking and part numbers
    • Meticulously examine all orders to determine if additional charges apply
    • Determine appropriate shipping method
    • Check Vantage (ERP System) to confirm ship date confirmations have been assigned
    • Answering phones and assist customers with customer service related inquiries
    • Customer service via email communication for order confirmation
    • Work with Production Control to help expedite orders
    • Perform other duties as assigned by Customer Service Manager

Keywords: IMS Engineered Products, Des Plaines , Customer Service Representative, Hospitality & Tourism , Des Plaines, Illinois

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