Customer Service Representative

Company: Traffic Safety Warehouse
Location: Des Plaines
Posted on: May 13, 2022

Job Description:

Company summary: Traffic Safety Warehouse (TSW) is a fast-growing, e-commerce based, business-to-business distributor of traffic safety products to municipalities, construction companies, and a variety of businesses and organizations throughout the United States. Our product line includes traffic cones, barricades, delineators, rubber speed control products, traffic wands, LED safety products, and a wide range of traffic safety, construction, and retail signs and stands.

Position Summary: The Customer Service Representative is a customer-focused individual serving a critical role within our small team of traffic safety experts. S/he provides consultative customer service and sales support to end-buyers throughout the purchase journey from inquiry to order and beyond.

This position will be either in-office or hybrid, with 2-3 days per week in our Des Plaines, IL office.

Essential Duties:
Receive and successfully process inbound Customer Service phone calls and emails.
Prepare quotes for new and existing customers. Enter phone orders. Set-up new customers.
Secure freight quotes and/or approval for credit terms for customers.
Follow-up on customer inquiries, quote requests, and order status tracking to ensure orders are secured and customer service issues are proactively resolved.
Prioritize order entry, back-orders, and web inventory needs, and ensuring back-orders are ready to process prior to incoming stock arrival.

Working in a small team, additional duties may include:
Reengaging past customers via phone and email to generate incremental orders.
Updating pricing, costs, product copy, and imagery in database and on website.
Miscellaneous tasks as assigned

Requirements: The ideal candidate understands that creating the best possible experience for the customer builds loyalty to our brand. S/he loves working with customers on quotes and orders and is also skilled at uncovering customer needs and matching them to product solutions. Candidate will also be comfortable interacting with both the end-customer and internal colleagues to resolve customer service issues. Individual must be able to work both independently and in a small team environment.

Position Requirements:
Customer service experience in a high call-volume business-to-business environment, preferably with an E-Commerce based company. Phone sales experience a plus.
Knowledge of LTL freight and logistics, especially for shipping large, bulky products. Experience shipping throughout North America a plus.
Knowledge of manufacturing, construction, industrial safety products and/or traffic safety is a plus.
Superior computer skills with an excellent grasp of Microsoft Outlook, Word & Excel.
Ability to use sound judgement, a quick learner, and a self-starter.
Superior communication, listening, organization, and customer relations skills.
Keen attention to detail and accuracy.
Organized and ability to prioritize your workload.
Basic retail math skills.

FLSA Status: Non-Exempt

Keywords: Traffic Safety Warehouse, Des Plaines , Customer Service Representative, Hospitality & Tourism , Des Plaines, Illinois