Guest Service Agent - Franchise

Company: Hilton Worldwide
Location: Des Plaines
Posted on: January 14, 2021

Job Description:

Job Requirements The Hilton Garden Inn Chicago O'Hare Airport is part of the Raymond Management Company portfolio of award-winning hotels across the U.S. We have a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests, makes our hotel an outstanding place to work. Who we are: We are seeking an engaging individual with a strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with. You will play a key role in creating lasting positive memories. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee. What you will be doing: * Continuously promoting, communicating, and embodying the RMC culture. * Providing exemplary guest service by demonstrating a personal commitment to making every guest satisfied. * Handling guest check-in and check-out in an accurate and efficient manner. * Providing information to guests about the local area, hotel services and amenities. * Promoting the company's 100% Satisfaction Guarantee. Work Experience Previous Hilton Guest Service Agent experience preferred. Benefits What We Offer: * Safe and Healthy Work Environment* Career Growth Opportunities* Check-ins at 30, 60, and 90 Days* Hotel Discount Program* Teammate Referral Program* 401(k) Retirement Plan with Company Contribution* Affordable Health, Dental and Vision* Paid Vacation and Sick time* Competitive Wages Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Keywords: Hilton Worldwide, Des Plaines , Guest Service Agent - Franchise, Hospitality & Tourism , Des Plaines, Illinois