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Business Development Operations Director

Company: HUB International Limited
Location: Des Plaines
Posted on: May 28, 2023

Job Description:

**This role is fully remote. Ideal candidates will be in CST or EST time zones.**

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.


  • Efficiently manage multiple sales and marketing functions in support of the Strategic Partners team.
  • Provide pre-sales support by helping to identify, design and execute targeted campaigns by industry that generate qualified leads for Strategic Partners Business Development Directors.
  • Responsible for building and managing Strategic Partners prospect databases in CRM, Excel, etc. that generates and tracks new business opportunities for Strategic Partners Business Development Directors.
  • Provide pre-sales support by identifying Strategic Partner prospects, research key executives by persona and scheduling preliminary discussions and demos for Strategic Partners Directors.
  • Work closely with leaders to develop account intelligence, relationship maps, and use case opportunities through direct account engagement and insight tools.
  • Assist in optimizing lead management processes in CRM, Excel, LinkedIn, etc., that streamline lead capture, assignments, distribution, nurturing, tracking, and reporting.
  • Assist Strategic Partners Business Development Directors prepare accurate, up to date and professional pitch materials/presentations.
  • Assist Strategic Partners team, marketing team and outside vendors in identifying and planning strategies for various prospect industries conferences and meetings.
  • Identify high value targets at events and recommend appropriate messaging/engagement.
  • Build and maintain internal and external relationships at all levels, collaborating with different areas across the organization to create a strong customer orientation.
  • Accountable for successful delivery of timely and accurate creation of internal and external deliverables.
  • Contribute to the development and improvement of policies and procedures to standardize the Strategic Partners team's business practices and customer needs.

    • Bachelor's degree in business administration, insurance or risk management, information systems or related field, or equivalent work experience.
    • 10+ years of experience in business, insurance, software industries with B2B and/or B2C sales.
    • 10+ years of experience in a client-facing role, either internal or external clients.
    • Strong communication and change management skills.
    • Experience creating or using client-facing and executive level presentations with Microsoft software (PowerPoint, Excel, Word, etc.).
    • Experience creating and implementing templates/documents for various business/data reporting, tracking, and forecasting.
    • Experience providing input, participating in the development of, and launching product enhancements.
    • Experience with insurance industry is a plus. One or more of the following insurance lines is preferred: P&C, Employee Benefits, Specialty Retail, Retirement and Private Wealth, 401k Pension Benefits, or MGA / MGU / Wholesale.
    • Experience implementing Policy Administration Systems and other common insurance applications is a plus.
    • Potential travel up to 25% of the time.

      Knowledge And Skills
      • Effective task management and prioritization, able to efficiently manage timelines, resources, and various solutions to complete tasks.
      • Excellent internal and external client relationship management skills, and effective management of internal and external expectations, including key stakeholders at Strategic Partnerships
      • Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
      • Able to run point on projects when needed to represent the Strategic Partners team. Understanding the team's priorities and making sound decisions with a customer focus and financial awareness.
      • Can act as the key point of contact for the assigned integration projects to promote effective and timely communication.
      • General working knowledge of Microsoft SharePoint and Power Apps, workflow engines and other software platforms.

        Key Competencies
        • Active Listening - Consultative salespeople enhance mutual understanding in communicating with others by expressing genuine interest in, and providing full attention to, the content and meaning of others' messages.
        • Relationship Building - They develop effective long-term professional interactions with others based on trust: trust that they will always work toward the best interest of those involved and that they are sufficiently competent to provide positive results.
        • Leadership - One of the key responsibilities of leaders is motivating their teams. Therefore, it's important for leaders to understand motivation strategies and how each of their individual team members are best motivated.
        • Influence and Persuasion - Consultative salespeople are effective in persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
        • Interpersonal Sensitivity - They relate effectively to other people, sense the impact of their own behavior upon others, and modify their approach in order to achieve productive outcomes.
        • Accountability - They take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source.
        • Information Seeking - Consultative salespeople are driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking a series of questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future.
        • Decision-making - Typically, decision-making processes involve brainstorming decisions and outcomes, choosing the best decision and monitoring the results of the decision. Leaders should be able to analyze the potential effects of different decisions to make the best possible decisions for their projects.
        • Business Acumen - Is an understanding of business and what to do in different business situations. Having business acumen skills helps leaders make good business decisions, which can contribute heavily to the success of their projects.
        • Negotiating - They identify key bargaining points for all parties and work effectively toward win-win solutions.
        • Strategy Creation - They have an understanding of how their projects affect their entire organization. This can help them create strategies that lead to successful projects and important business outcomes.
        • Service Focus - They place emphasis on creating customer loyalty by continually enhancing the customer experience. They show the capacity to identify and understand the needs of customers, manage expectations, and give priority to meeting and exceeding those needs.
        • Composure and Resiliency - They are able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. They have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
        • Risk Management - Skills in risk management can help spot project risks and respond to them before they cause problems. This can be essential to completing projects safely and without errors.

          Department Business Operations

          Required Experience: 10-15 years of relevant experience

          Required Travel: Up to 25%

          Required Education: Bachelor's degree (4-year degree)

          HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

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Keywords: HUB International Limited, Des Plaines , Business Development Operations Director, Executive , Des Plaines, Illinois

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