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Regional Program Operations Director

Company: Catholic Charities
Location: Des Plaines
Posted on: May 22, 2023

Job Description:

Regional Program Operations Director - #2143 Des Plaines , IL Posting Location Full-time Full-time Functional Group Executive/Senior Management Regular/Temporary Regular Exempt/Non-Exempt Exempt TBD Location 1717 Rand Rd., Des Plaines, Illinois 60016 Job Description NOTE: There are (3) positions available at (3) locations to choose from:

  • Regional Program Operations Director -- N/NW Suburban Cook-1717 Rand Road, Des Plaines, IL;
  • Regional Program Operations Director - Chicago West Side- 5645 W. Corcoran Place, Chicago, IL; -
  • Regional Program Operations Director -- S/SW-12731 S. Wood St., Blue Island, IL The Opportunity
    Catholic Charities of the Archdiocese of Chicago ("Charities" or "CCAC") was founded more than a century ago to meet human need through the Mission of Charity. Charities partners with mission-driven people and organizations across Cook and Lake Counties to witness a message of mercy and hope to a world in need - serving anyone -in need, regardless of their faith, gender, race, or ethnicity. With intention, respect, and tenderness, Charities staff and volunteers are called to:
    • Improve lives and nourish spirits by meeting human need with courageous compassion, solidarity, and joy. -
    • Strengthen and empower people, families, and communities by building programs that inspire hope through meaningful dialogue and measurable impact.
    • Commit to being present to our times through the eyes of faith through service and advocacy and impactful partnerships.
      The Role To further the organization's goal to become the region's most trusted partner for mission-driven people and organizations seeking to serve those in need , Catholic Charities is hiring for the role of Regional Program Operations Director. The Regional Program Operations Director will report to the Associate Vice President of Regional Programs Operations and lead a small team to ensure that the clients Charities serves experience a compassionate, supportive, and easy-to-navigate social services system and support in and around their communities. The Regional Program Operations Director will model "courageous compassion in action" on the ground, where Charites' clients live. They will, in partnership with fellow regionally situated program operations directors, be charged with furthering Catholic Charities' strategy to help people meet their basic needs, connecting people to services offered across Catholic Charities and with other providers, and partnering with Mission Engagement by implementing targeted ad hoc program to meet the needs of the community.

      They will work alongside and build collaborative and effective partnerships with Catholic Charities Mission Engagement team members -- who will steward strategic relationships and networks that enable Charities to serve and impact the lives of more people. Ultimately, Catholic Charities intends to make service to the most vulnerable through human service program development and implementation a source of distinction regionally and nationally. Effectively drawing on the strength of the scale, scope, and history of the Archdiocese of Chicago, Charities will be able to serve more people, more effectively and ensure that more residents of the in Cook and Lake County have the tools, resources and supports they need to thrive. Key responsibilities include but are not limited to:
      • Effectively lead, data-informed, service programs and critical on-the-ground initiatives that drive positive impact for individuals and communities, addressing their basic and most -immediate needs.
      • Celebrate each individual and address each client or participant's overall wellness insecurity.
      • As a vital member of the Programs team, serve as a key partner with the Mission Engagement -team to lead the implementation of Catholic Charities' cohesive, purposeful, and local -approach to welcoming and accompanying people to best deliver excellent services with courageous compassion to the region's most vulnerable.
      • Manage and support a client navigator who shares resources and is responsible for -accompanying clients in navigating their care.
      • Proactively coordinate with Mission Directors on the Mission Engagement team to compile -impact and faith-in-action stories to be shared publicly.
      • Oversee the regional community center by welcoming and greeting guests to deepen and enhance their experience, managing the office, and ensuring the operations run smoothly -while partnering with programs, administration, volunteers, and the community to create a vibrant community marked by support and compassion. Candidate Profile
        The Regional Program Operations Director will possess the following attributes and competencies: An Effective Project Manager The Regional Program Operations Director will ensure that vital programs are implemented in a timely manner, evaluated upon implementation, and designed to effectively meet the needs of the communities being served. They will be a proactive, solutions-oriented, highly organized, and detail-minded leader with demonstrated ability to coordinate seamlessly with organizational leaders, frontline staff across the agency, and external partners. They will be an experienced budget and resource manager, understand how to set and frame the scope of an initiative, and delegate appropriate responsibilities to team members, volunteers, or community networks. They will be a data-driven leader, making decisions through benchmarking for success. The ideal candidate will have a operational mindset, leveraging relationships and partnership development with their mission engagement colleagues to deliver and scale impactful initiatives for the communities they serve. A Locally Rooted Leader The Regional Program Operations Director will recognize the need for the Church's teachings to be lived out at the local level in communion with leaders and the most vulnerable. They will understand and exude the diversity of experience, knowledge, and need present in various communities and work to create initiatives that match these varying landscapes. They will embrace and cherish difference and diversity and leverage wisdom gained from collaboration to improve and nourish lives. They will embody solidarity and open hearts to service through the work of Catholic Charities.

        A Leader with Deep Personal Faith and Integrity The Regional Program Operations Director will have a deep faith and a strong understanding of who God and Jesus are and why they matter to the work that Catholic Charities undertakes. They will be comfortable representing the values of the Catholic Church and have a passion for the unifying role that faith can play in a highly diverse (ethnically, racially, socio-economically, and religiously) workplace and complex stakeholder environment. The Regional Program Operations Director will be passionate about Charities' mission and demonstrate a fervent commitment to serving those in need. Accordingly, they will be an individual of unquestioned integrity, ethics, and values; someone who can be trusted without reservation. They will possess a strong work ethic, emotional and social intelligence and a natural joy and foundational understanding of our shared humanity.
        Physical Demands
        XKneel and move from sitting, bending, kneeling or standing multiple times a day.
        XPush and pull objects up to 25 pounds.
        XClimb up and down up to 4 flights of stairs at a time.
        XLift up to 25 pounds. Additional Requirements
        XBackground check, including any program specific requirements.
        XDriver's License and reliable transportation
        XAgency-specified automobile insurance

        Immediate Supervisor: -Associate Vice President of Regional Programs Operations
        Directly Supervises: -Client Navigators

        Education and Experience Requirements:
        Preferred: Bachelor's Degree or equivalent
        Minimum: Bachelor's Degree or equivalent Relevant Experience:
        Preferred: 5 years of relevant work experience, with direct service experience and progressive leadership roles, ideally in human services or a related field
        Minimum: 3 years of relevant work experience, with direct service experience and progressive leadership roles, ideally in human services or a related field

Keywords: Catholic Charities, Des Plaines , Regional Program Operations Director, Executive , Des Plaines, Illinois

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