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Front End Manager Trainee

Company: Jewel Osco
Location: Des Plaines
Posted on: September 22, 2022

Job Description:

Provide prompt, efficient, and friendly customer service. Responsible for front end conditions, customer satisfaction issues, refunds, cash handling, office accounting, and lottery sales. Assist in the training and supervision of all Front End associates. ESSENTIAL JOB FUNCTIONS: --- Provides prompt, efficient, and friendly customer service by exhibiting care, concern, and patience in all customer interactions and treating customers as the most important people in the store--- Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store--- Genuinely thanks each customer and invites them back--- Assists customers by: (examples include)--- Escorting them to the products they're looking for--- Securing products that are out of reach / loading or unloading heavy items--- Making note of and passing along customer suggestions or requests--- Performs Cash Balancing procedures according to company policy and reports any problems to Front End/Service Manager.--- Conducts Cashier and Bagger compliance audits--- Audits and loads self-scan registers with cash/change--- Participates in all Front End activities including but not limited to checking, bagging and service desk functions in order to maximize sales, earning, expense control, and customer satisfaction in the store--- Ensures carryout service is provided when appropriate--- Redeems promotional coupons, WIC checks, rain checks; receives cash, checks, EBT/EFT transactions and in-store charges; counts back change, issues receipts and Catalina coupons--- Assists courtesy clerks as needed by placing merchandise in bags in a neat, organized fashion--- Listens to customer questions and concerns and resolves problems as appropriate--- Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets--- Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps (Link/EBT--- Required to know value, look-up numbers, department numbers, and features of items sold--- Understands shelf tags, knows location of merchandise in the store and also in the back room, and if available, takes customers to an item--- Perceives immediate surroundings for customer needs and problems for store safety and security--- Communicates clearly and distinctly on the intercom or telephone system--- Keeps register area and office clean and adheres to "5S" standards, ensures adequate supplies are ready and available, and helps maintain the store appearance--- May give refunds or exchanges to customers for returned merchandise--- Understands and practices proper sanitation procedures and ensures the work area is always clean--- Maintains strict adherence to department and company guidelines related to personal hygiene and dress--- Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines--- Reports to work when scheduled and on time--- Protects associates and customers by removing potential hazards from the sales floor in a timely manner OTHER FUNCTIONS: --- Operates cash register accurately and scans all merchandise--- Changes register tape and ribbons as necessary--- Assists in other areas of store as needed--- Performs other job-related duties and special projects as required SUPERVISORY RESPONSIBILITIES: --- Provides feedback to Front End/Service Manager regarding department associate's performance--- Reports incidents requiring discipline to Store Director--- Issues breaks and lunches to Checkers and Courtesy Clerks in a timely manner--- Participates in the training of all new Front End associates on job duties, customer satisfaction, and established company policies, procedures, and standardsJob Type: Full-timePay: From $38,000.00 per yearBenefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Parental leave Professional development assistance Vision insuranceSchedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Night shift Overtime Weekend availabilityShift: Day shift Evening shift Morning shift Night shiftWeekly day range: Monday to Friday Weekend availabilityExperience: Retail: 1 year (Required)Shift availability: Day Shift (Required) Night Shift (Required)Willingness to travel: 25% (Required)Work Location: One location

Keywords: Jewel Osco, Des Plaines , Front End Manager Trainee, Executive , Des Plaines, Illinois

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