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Technical Support Team Manager

Company: AG Foundry
Location: Des Plaines
Posted on: June 19, 2022

Job Description:

Our client, a growing infrastructure provider for web applications, is looking for a Support Team Manager to join their team! The Support Team Manager will champion the front line Support Team, to continuously develop the team by training, lead by example, coach and inspire, hire and promote, and ensure continued success for the end users. Our client is looking for someone with the appropriate technical background and managerial skill set. You are expected to lead by example and have the ability to tackle technical issues and serve as an escalation point if necessary.Responsibilities:

  • Manage a technical support team servicing Linux-based hosting environments
  • Shared, Virtual Private (VPS), and Dedicated Servers
  • Data center environment deployments
  • AWS and Digital Ocean public cloud deployments
  • Recruit, hire, promote, train, mentor, and develop the Support Team members
  • Monitor all aspects of customer interactions to ensure an excellent user experience
  • Mentor and coach team members in technical and other aspects to enhance professionalism
  • Build and maintain internal and customer-facing Knowledge Base documentation
  • Work with the company's technology steering committee to ensure excellence in hosting
  • Maintain a culture of transparency, honesty, and learning
  • Provide the kind of high-quality service that you can recommend to friends and familyQualifications:
    • Deep Understanding of GNU/Linux hosting platforms including Virtualization and Networking
    • Experience successfully hiring, managing and building teams
    • Extra credit if experienced in maintaining SLA in public cloud such as AWS and Digital Ocean
    • Experience building tools with scripting languages such as Python, Bash, PHP
    • Experience supporting or developing Magento, WordPress or Drupal applications
    • Ability to multi-task and adapt to changes quickly
    • Ability to prioritize work and work within a project management system
    • Self-motivated with an ability to work in a fast paced environmentBenefits:
      • Competitive salary
      • Retirement 401k plan matching
      • Health and Dental Insurance
      • Tremendous growth potential
      • Working alongside and learning from the best people in the industry
      • Technical hands-on experience
      • Relaxed, and focused atmosphere

Keywords: AG Foundry, Des Plaines , Technical Support Team Manager, Executive , Des Plaines, Illinois

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