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Field Support Representative Manager

Company: Kranze Technology Solutions, Inc.
Location: Des Plaines
Posted on: February 13, 2021

Job Description:

Kranze Technology Solutions develops complex, customized cutting-edge aircraft avionics hardware and software systems supporting survivability, situational awareness, and interoperability systems. KTS is seeking a FSR Manager based in Chicago to support KTS FSRs at over 8 USMC locations (Beaufort, Camp Pendleton, Cherry Point, Miramar, New River, Okinawa, and Yuma) in support of KTS hardware and software.


  • Understand hardware and solution system provided to military users
  • Integrate system on aircraft and with ground users
  • Provide training to aircrew, avionics, and ground users
  • Develop and implement training programs in support of maintenance and troubleshooting
  • Manage inventory and accountability of hardware and software
  • Provide technical leadership and guidance
  • Coordinate resources, hardware, and training schedules for the 20+ KTS FSRs
  • Develop FSR deployment schedules
  • Coordinate with Contracts, Program Management, Operations, Supply Chain, and Engineering to provide support the Marines
  • Conduct routine maintenance and troubleshooting on hardware
  • Manage the DI Support Help Desk (Chicago, IL)

    • Military experience or Bachelor's or Master's degree in Engineering with ten or more years of experience.
    • Strong analytical, problem solving skills
    • Hardware and software troubleshooting skills
    • Windows and Linux Computer operating experience
    • Experience with Radios
    • Excellent written and oral communication skills
    • US citizen with the ability to obtain a Secret clearance
    • Ability to travel overseas
      Preferred Experience:
      • Familiar with Android tablets
        About Kranze Technology Solutions:

        Kranze Technology Solutions, Inc. is a defense industry small business company specializing in Infrared Countermeasures (IRCM) systems, digital interoperability and networking, and program support for the US Navy, US Marine Corps, and SOCOM. KTS provides hardware and software product development, systems of systems integration, system test and evaluation support, modeling and simulation analysis, and other engineering services to support the Warfighter. KTS offers a casual, flexible and entrepreneurial work environment with a close-knit team of dedicated leading professionals in multiple fields.

        KTS provides each team member significant opportunity to solve a wide variety of complex technical challenges in small teams while working hand in hand with our defense customers.

        • Comprehensive Leave plan (Paid Time Off)
        • Comprehensive Health Care package including Vision, Dental, Health Savings Account (HSA), and more
        • Generous Simplified Employee Pension (SEP) retirement plan
        • Paid Overtime
        • Flex Time and Flexible Scheduling
        • Opportunities to work remotely and travel
        • Tuition Reimbursement options
        • Casual and relaxed work environment
          KTS is an equal opportunity employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other segmenting characteristics protected by law.

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Keywords: Kranze Technology Solutions, Inc., Des Plaines , Field Support Representative Manager, Executive , Des Plaines, Illinois

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